Lousy service Why would you send me a survey. I ordered this last week an still have not even received a shipping date -- nor any other communication except this survey request.I really enjoyed ordering it -- especially when it asked me to pay extra to assure me that the shipment would be replace if it arrived broken! What a ding-bat notion./

Could have been better. Well, I purchased the product directly from their website... I ended up paying $129.98 including shipping(which takes about 2-3 weeks). Not even 2 days later, I saw an ad online that was advertising the same exact product for only 79.95 with free shipping. Not only was the shipping free, it was also express delivery 5-7 business days! Needless to say, I will do my homework next time in order to avoid over paying and being ripped off.

orders and customer service really poor It is notnice to have to stay for almost 30 minutes at the phone just to order a product and to be hosted from a mashine, tiryng to sell us more and more items, plus its really tricky, you cAn´t really understand what they are offering. About the customer service: The people sound like the maschine. Absolutly cold and repeting like from a book, coldest people I ever had in a customer service line. I didnt receive my Pressure cooker yet but I am hoping it is good and not like the service, very poor if not bad.

Worst customer service in the… Worst customer service in the world!~!!! pot peeling, never had a pressure valve and now I have to pay $40 for replacement parts. Was given as a gift, now embarrassed am I. Bought 3 two good the other horrible. After spending $454 you would think they would do something better then just take more $$$$$$$$$$$$$$$$ Wish I would have read all the reviews before ordering

It sucks! It doesn't cook as fast as it says! Taking me 2hrs to cook a 3 lb pork roast to be shredded! Had to pay extra $ cuz they don't ship to Hawaii so had it shipped to my fren in Washington n she shipped it to me! I didn't get the power pressure cooker XL, I got the "power cooker!" U can't even tell if the cook button or stew button is even there for a reason, when u adjust the pressure adjust button to change it to 70kpa's(it starts at 20) the stew or cook button automatically cancels! Only thing good is it's not scary to open after cooking n the pressure releases really fast!