The phone ordering process takes too long with too many annoying offers. The Power Pressure Cooker XL as seen on TV sounds like a great offer, however when I tried to place the order by telephone they offered too many upgrades which added to a 15 minute downtime to place the order. These optional upgrades drove the price up to twice the price offered on TV. This seems to me as a bait and switch process which is a poor business practice. Hopefully you will correct your methods for placement of an order.

Lousy service Why would you send me a survey. I ordered this last week an still have not even received a shipping date -- nor any other communication except this survey request.I really enjoyed ordering it -- especially when it asked me to pay extra to assure me that the shipment would be replace if it arrived broken! What a ding-bat notion./

They want a review before I even get the product. I'm only reviewing the ordering process since I have not seen the pressure cooker. I placed the order 4 days ago. The a Money came out of my account yesterday. As of today I have not received confirmation of shipment, only an email asking me to review. I order about 95% of my online purchases with Amazon. I know I would have had my item by now if it was availilble on Amazon.

orders and customer service really poor It is notnice to have to stay for almost 30 minutes at the phone just to order a product and to be hosted from a mashine, tiryng to sell us more and more items, plus its really tricky, you cAn´t really understand what they are offering. About the customer service: The people sound like the maschine. Absolutly cold and repeting like from a book, coldest people I ever had in a customer service line. I didnt receive my Pressure cooker yet but I am hoping it is good and not like the service, very poor if not bad.

disappointing The pressure cooker was not like the one displayed on TV, the one I received was a lot smaller, it barely cooked one 2 lb chicken. When I called the company and complained that I felt there was a bait and switch, I was told that I received a newer model than one advertised on TV. I guess I must be stupid the one I received was inferior to the one advertised on TV I would never buy one again.