Non-existent customer service Order for table placed last week with request for assembly. No response thus far on the order. Several phone messages left with request for call back. Calls to customer service number posted on Flat fair website are not answered.

FlatFair is NOT an Honest Seller FlatFair will advertise one price on their website, and after you pay, they cancelled my order and re-billed me a higher price. They then tried to tell me I had to either pay a restocking fee to cancel the order. They didn't even try to help me. Any reputable other company would have stood behind the price they listed. Their customer service gives you 1000 excuses about their business practices, and offers no solutions. They even told me, "they no longer advertise nationally and are focusing on the local market". That's because you rip people off! I called my Credit Card Company and issues a stop payment on the order. Unbelievable.

Awesome I was hesitant to purchase from the site, because of all the bad reviews I read; however, I took a chance, because it was the lowest price, and I'm glad I did. I had no issues whatsoever with my purchase. The chairs were inexpensive, free shipping, and came within 1 week. The chairs were easy to put together, and super sturdy. Highly recommend this site.

Very unprofessional "customer service" After calling all morning, someone finally answered the phone with "Hello?" I then confirmed with this person that I had called Flatfair and asked her to make a correction on my shipping address for an order that had not yet shipped, according to their website. I hope I get my order. I am not at all confident that I will. should have ordered with my local furniture store - with shipping it would have cost about the same. UPDATE - I was NOT contacted about a delivery appointment AND I'm still trying to get my zip code corrected. My order still shows "processing" after thirteen days and the zip code has not been changed.

Once prompted about shipment, item was immediately delivered. Great Prices. After a week, hadn't heard anything about shipment. Queried them as to when delivery would occur. Received a rapid reply and shipment arrived in 2 days. If I didn't feel compelled to prompt them about delivery in the first place, rating would have been 5 stars.