Don't shop here. Purchased furniture items on the website which don't actually exist. No one answers the phone when calling customer service and when I did get an email saying the items were no longer available they wouldn't refund my $1000 unless I sent a written request. The person on the phone hardly spoke English and was oviously outside of the country. They also demanded copies of my utility bills which I have no idea why an ecommerce company would need to see my utility bills after my credit card was already charged and funds deducted. Seems like a phony company to me. I hope my credit card company can refund me my $1000.

Non-existent customer service Order for table placed last week with request for assembly. No response thus far on the order. Several phone messages left with request for call back. Calls to customer service number posted on Flat fair website are not answered.

Once prompted about shipment, item was immediately delivered. Great Prices. After a week, hadn't heard anything about shipment. Queried them as to when delivery would occur. Received a rapid reply and shipment arrived in 2 days. If I didn't feel compelled to prompt them about delivery in the first place, rating would have been 5 stars.

Defective product, no customer service, no trust Do not trust this store. The reviews online are completely correct, and I regret going against my instinct. Product received was damaged and defective. Wood table leg edges were damaged. Paint was scratched off. Absolutely did not look like a new product! To top that off, no customer service response whatsoever. Claims that customer must refuse item at delivery. Simply horrible. Do not trust this store!

great customer service! The desk I wanted turned out to be out of stock, so a representative contacted me quickly to give me options. I decided to be put on a waiting list, and flatfair kept me notified of all progress on my order. They were very apologetic about the mistake and took very good care of me from start to finish.