nathan
GBPlagued with Issue I did not enjoy working with Modern Bath House. There were many delays and one of the vanity tops did not match the others even remotely.
Andrew
GBMBH- Terrible company; Terrible Customer Service. Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.
Charles
GBMY ORDER 2769 not here. Need response. MY ORDER 2769 for a medicine cabinet is not here after 3 weeks. I can't speak to anyone on the phone. Emailed the support/help and no response. If the manager sees this contact me. 408-713-2780 Shipping address last name is Corona. For Hearth Apts.
JS
GBHad to send a vanity back Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.
T. Michael
GBRidiculous - DO NOT BUY FROM MBH - Use Houzz, Wayfair, Hayneedle, Overstock instead! Ridiculous. I ordered a vanity and once we realized it was too big for the space, we cancelled it before it arrived. Even though we didn't want it, and we had yet to receive it. The below is the exact email I received. We would like to inform you that we will proceed with the return process if we don't hear any feedback from you by the end of the day. Also, to make sure that we will not be charge for additional storage fee. The vanity was $714.00 (free shipping) Return Shipping Cost: ($467.14) Restocking fee 15%: ($107.00) Storage fee: ($50.00 daily) Total refund: ($90.21) Yes, that's right! - My refund is $90.21 and I don't get the vanity. I order from Houzz.com, Overstock.com, Hayneedle.com, and Wayfair.com - Never have I had this experience - DO NOT ORDER FROM MODERN BATH HOUSE MODERNBATHHOUSE.COM - There are many other BETTER places to order from. - Besides, I doubt they will be in business for much longer.