Great pricing, but very sub-par communication I found a great deal on the vanity I wanted but struggled to find information about when it would ship, how it would ship, etc. I had to specifically reach out to customer service with this information. The item took a LONG time to even ship out - I understand when large items take a long time in transit, but the fact that it didn't even ship out for over 2 weeks after the order was placed seemed lengthy. Also, I received a call from a delivery driver when he was "15 minutes away" with my delivery. I had never been contacted initially to schedule delivery and was not even home to accept the item since I had no warning of the shipment. I asked that I be contacted for a reschedule and that has not happened yet. I still don't have my item, and am hoping that someone will reach out to find a time to deliver it when I'll actually be home!

The product was damaged when we … The product was damaged when we received it, but the customer service was good. They refunded my purchase for the damaged and sent me new parts for the other vanity that was damaged within 4 weeks. Overall the customer service is very good.

TERRIBLE SERVICE! TERRIBLE SERVICE!! MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH. DONT EVERY BY ANYTHING FROM MODERN BATH HOUSE

Plagued with Issue I did not enjoy working with Modern Bath House. There were many delays and one of the vanity tops did not match the others even remotely.

Still have NOT received vanity This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524). When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call. Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating. If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.