MBH- Terrible company; Terrible Customer Service. Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.

The vanity came in undamaged and it is… The vanity came in undamaged and it is beautiful. The quality is better than I expected, slow close doors and drawers and the paint finish is first class. Modern Bath House We Appreciate you and will reorder another for our master bathroom. Sincerely James

Had to send a vanity back Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.

Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

Responsive and helpful We ordered our kids' bathroom vanity here. Very nice piece, easy to maintain. We had some work done by a contractor in the bathroom and they damaged it so that the drawers no longer slid smoothly and the soft-close feature was compromised. We ordered a new drawer and rails to repair them (contractor paid). The customer service people were super helpful in trouble shooting the problem and getting us the exact replacement parts we needed from the manufacturer. This company will stick by their sale!