Had to send a vanity back Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.

Went above and beyond! We were really pleased with the service we received from Modern Bath House. Our contact was Monique and she was exceptional. She helped us with all our requests: she was able to find a vanity that wasn't listed; she helped us adjust our shipping date to coincide with our construction date and best of all she gave us great pricing on all our vanities. She was quick with her responses and never kept us waiting. I highly recommend Modern Bath House and will definitely use them again. Keep up the great customer service!

shipping challenges Vanity ordered was great and arrived safe. In fact was impressed with quality for the price. Issue was amount of time it took with no expected delivery date and none of the dates for showing up on tracking, to eventual stated arrival being met. Shipping company jumped through hoops but Modern Bathouse Folks seemed to be tripping over each other with different info coming from different people. Was told the issue was at the manufacturer so may be different depending on what is ordered.

Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

mostly good but website not there Thought the service department was great. Communicated often and provided updates. Main issue was 1) the website showed item in stock (which is why I ordered it) but it was on back order 2 weeks, 2) the website would not let me apply the promotion they were running for the item I select, service dept went ahead and had it applied after the order was placed.