shipping challenges Vanity ordered was great and arrived safe. In fact was impressed with quality for the price. Issue was amount of time it took with no expected delivery date and none of the dates for showing up on tracking, to eventual stated arrival being met. Shipping company jumped through hoops but Modern Bathouse Folks seemed to be tripping over each other with different info coming from different people. Was told the issue was at the manufacturer so may be different depending on what is ordered.

Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

EXCELLENT customer service EXCELLENT customer service! They answer emails almost immediately and do everything in the power to make things perfect. I had to contact them at least twice due to errors on my part and again when a shipment arrived with some damage. But they fixed my errors with no questions and are sending a replacement for the damaged item. I would have no hesitation in ordering again and again from these folks.

Still have NOT received vanity This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524). When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call. Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating. If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.

they delayed my item for a whole week and told me my item is out of stock I feel so bad with this shopping experience with them. I placed my order in a Friday and my order status is "in process" for a whole week. I called them several times to double confirm that they do have my purchased item in stock. But after a whole week waiting, they just told me that the item is out of stock. I am so screwed up by them, since I was terribly delayed by them and have to pay contractor for extra hours now.