jamie n
GBDo not order from these people! Do not order from these people! I have spent about 8K on their bathroom vanities, multiple bathrooms. I am doing a massive home remodel and lost a contractor so the job got way behind thus this vanity sat in a box in my living room. When we opened it the leg was cracked. What did the manufacturer say. "I reported it outside the damage policy" You think they would appreciate the business, but no. I obviously don't damage something I spent $1,600 on!?!?! Ridiculous. No empathy. They just want your money!
Pamela G
GBResponsive and helpful We ordered our kids' bathroom vanity here. Very nice piece, easy to maintain. We had some work done by a contractor in the bathroom and they damaged it so that the drawers no longer slid smoothly and the soft-close feature was compromised. We ordered a new drawer and rails to repair them (contractor paid). The customer service people were super helpful in trouble shooting the problem and getting us the exact replacement parts we needed from the manufacturer. This company will stick by their sale!
Andrew
GBMBH- Terrible company; Terrible Customer Service. Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.
Stephen Stone
GBTERRIBLE SERVICE! TERRIBLE SERVICE!! MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH. DONT EVERY BY ANYTHING FROM MODERN BATH HOUSE
JS
GBHad to send a vanity back Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.