The vanity came in undamaged and it is… The vanity came in undamaged and it is beautiful. The quality is better than I expected, slow close doors and drawers and the paint finish is first class. Modern Bath House We Appreciate you and will reorder another for our master bathroom. Sincerely James

MBH- Terrible company; Terrible Customer Service. Modern Bath House (MBH) - Terrible company; Terrible Customer Service. Ordered two "in stock" bathroom vanities for completion of bathroom renovation project. Credit account was immediately charged. Shipping "Tracking Number" provided by MBH has been inactive for two weeks. MBH never answers phone so I have been emailing back and forth with MBH for over a week. MBH represents that manufacturer has shipped and keeps telling me that the Tracking Number should be going live tomorrow. I have finally called the freight/trucking company which has advised that they never received any product from the manufacturer either addressed to me or bearing the "Tracking Number" provided. Not happy and losing confidence daily.

Went above and beyond! We were really pleased with the service we received from Modern Bath House. Our contact was Monique and she was exceptional. She helped us with all our requests: she was able to find a vanity that wasn't listed; she helped us adjust our shipping date to coincide with our construction date and best of all she gave us great pricing on all our vanities. She was quick with her responses and never kept us waiting. I highly recommend Modern Bath House and will definitely use them again. Keep up the great customer service!

Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

Still have NOT received vanity This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524). When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call. Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating. If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.