Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

TERRIBLE SERVICE! TERRIBLE SERVICE!! MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH. DONT EVERY BY ANYTHING FROM MODERN BATH HOUSE

Do not order from these people! Do not order from these people! I have spent about 8K on their bathroom vanities, multiple bathrooms. I am doing a massive home remodel and lost a contractor so the job got way behind thus this vanity sat in a box in my living room. When we opened it the leg was cracked. What did the manufacturer say. "I reported it outside the damage policy" You think they would appreciate the business, but no. I obviously don't damage something I spent $1,600 on!?!?! Ridiculous. No empathy. They just want your money!

Responsive and helpful We ordered our kids' bathroom vanity here. Very nice piece, easy to maintain. We had some work done by a contractor in the bathroom and they damaged it so that the drawers no longer slid smoothly and the soft-close feature was compromised. We ordered a new drawer and rails to repair them (contractor paid). The customer service people were super helpful in trouble shooting the problem and getting us the exact replacement parts we needed from the manufacturer. This company will stick by their sale!

Ridiculous - DO NOT BUY FROM MBH - Use Houzz, Wayfair, Hayneedle, Overstock instead! Ridiculous. I ordered a vanity and once we realized it was too big for the space, we cancelled it before it arrived. Even though we didn't want it, and we had yet to receive it. The below is the exact email I received. We would like to inform you that we will proceed with the return process if we don't hear any feedback from you by the end of the day. Also, to make sure that we will not be charge for additional storage fee. The vanity was $714.00 (free shipping) Return Shipping Cost: ($467.14) Restocking fee 15%: ($107.00) Storage fee: ($50.00 daily) Total refund: ($90.21) Yes, that's right! - My refund is $90.21 and I don't get the vanity. I order from Houzz.com, Overstock.com, Hayneedle.com, and Wayfair.com - Never have I had this experience - DO NOT ORDER FROM MODERN BATH HOUSE MODERNBATHHOUSE.COM - There are many other BETTER places to order from. - Besides, I doubt they will be in business for much longer.