TERRIBLE SERVICE! TERRIBLE SERVICE!! MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH. DONT EVERY BY ANYTHING FROM MODERN BATH HOUSE

Still have NOT received vanity This is sad. I get the request for feedback on your customer service BEFORE I receive the actual product I ordered (order #1524). When I called to get a status update two weeks ago, I was just told to track the shipment with the CEVA tracking # you sent me (OV76778387). I've been checking and it finally arrived in Louisville on December 19th. Your customer service rep said some other person (I guess from CEVA) would call me within 24 hours after shipment arrived. It's 12/26 and STILL no phone call. Bottom line: There has been no ACTUAL, helpful service of any kind at all. However, your rating system doesn't allow to post a "zero star" rating. If anyone actually reads and vets these reviews and claims to care, then the obvious next step for that person to get this to someone of authority that WILL resolve (not "try" to resolve) my issue immediately. The only thing that will resolve my issue to my satisfaction is to get my vanity as soon as possible. Ideally, today. Please advise.

Their lack of communication is … Their lack of communication is unacceptable.I placed my order at the end of May and the only information I have received is when I make numerous phone call and someone finally calls me back to this date I still have no idea were or when I will receive my order. If I don't hear anything by the end of the week I will be canceling my order.

Great pricing, but very sub-par communication I found a great deal on the vanity I wanted but struggled to find information about when it would ship, how it would ship, etc. I had to specifically reach out to customer service with this information. The item took a LONG time to even ship out - I understand when large items take a long time in transit, but the fact that it didn't even ship out for over 2 weeks after the order was placed seemed lengthy. Also, I received a call from a delivery driver when he was "15 minutes away" with my delivery. I had never been contacted initially to schedule delivery and was not even home to accept the item since I had no warning of the shipment. I asked that I be contacted for a reschedule and that has not happened yet. I still don't have my item, and am hoping that someone will reach out to find a time to deliver it when I'll actually be home!

Responsive and helpful We ordered our kids' bathroom vanity here. Very nice piece, easy to maintain. We had some work done by a contractor in the bathroom and they damaged it so that the drawers no longer slid smoothly and the soft-close feature was compromised. We ordered a new drawer and rails to repair them (contractor paid). The customer service people were super helpful in trouble shooting the problem and getting us the exact replacement parts we needed from the manufacturer. This company will stick by their sale!