shipping challenges Vanity ordered was great and arrived safe. In fact was impressed with quality for the price. Issue was amount of time it took with no expected delivery date and none of the dates for showing up on tracking, to eventual stated arrival being met. Shipping company jumped through hoops but Modern Bathouse Folks seemed to be tripping over each other with different info coming from different people. Was told the issue was at the manufacturer so may be different depending on what is ordered.

Had to send a vanity back Had to send a vanity back. Then waited for new one, which also had problems. Fixed those problems myself, vice having to go through the same too long process to get a replacement vanity. Quality of merch is poor overall.

mostly good but website not there Thought the service department was great. Communicated often and provided updates. Main issue was 1) the website showed item in stock (which is why I ordered it) but it was on back order 2 weeks, 2) the website would not let me apply the promotion they were running for the item I select, service dept went ahead and had it applied after the order was placed.

Great pricing, but very sub-par communication I found a great deal on the vanity I wanted but struggled to find information about when it would ship, how it would ship, etc. I had to specifically reach out to customer service with this information. The item took a LONG time to even ship out - I understand when large items take a long time in transit, but the fact that it didn't even ship out for over 2 weeks after the order was placed seemed lengthy. Also, I received a call from a delivery driver when he was "15 minutes away" with my delivery. I had never been contacted initially to schedule delivery and was not even home to accept the item since I had no warning of the shipment. I asked that I be contacted for a reschedule and that has not happened yet. I still don't have my item, and am hoping that someone will reach out to find a time to deliver it when I'll actually be home!

Do not order from these people! Do not order from these people! I have spent about 8K on their bathroom vanities, multiple bathrooms. I am doing a massive home remodel and lost a contractor so the job got way behind thus this vanity sat in a box in my living room. When we opened it the leg was cracked. What did the manufacturer say. "I reported it outside the damage policy" You think they would appreciate the business, but no. I obviously don't damage something I spent $1,600 on!?!?! Ridiculous. No empathy. They just want your money!