Terrible customer service Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.

Horrible Customer Service Horrible Customer Service. I still haven't received. They keep blaming the carrier, but one rep admitted they never gave it to the carrier. They ignore requests. Was promised to be delivered by Fathers Day and wasn't mailed out until the day after. Still don't have. Avoid this company. Worst customer service experience I've had.

HelloTushy is not the company to buy from. I was ask if I would update my review. The order was received Christmas eve. I still stand that the order had plenty of time to be delivered in a more timely fashion. Everyone in my family has this product ande we do all love it. Ok order 2 for Christmas gift order placed in plenty of time to receive by Christmas well as you see day before Christmas eve and I am writing this. The order is not even on transit. I did reach out but the company did not contact me in form. So I would say beware I am going to assume I will receive this order but looks like it will be for next christmas! There are other companies offering this product and I would defiantly buy from them. Please hear me Buy From Another Company!

Beware of his company we ordered one bidet. When we agreed to the credit card purchase, the original amount showed up as a double purchase. Additionally, the price did not reflect all of my 40% Labor Day discount We never wanted the additional bidet. As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine. When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit. I don't want to buy anything else from this company much less have them owe me money. I am not judging the product, just a scam company.

Best COVID 2020 purchase - fan for life I’ve always wanted a bidet or one of the fancy toilets that warm the seat, night light etc. Alas, no power receptacle in my bathroom! Finally, I found hellotushy during the toilet paper scarcity of 2020 and i’m a fan forever. My husband that no trouble installing and it is now my preferred toilet in our home. If I’m out and need to go, I try to wait to get home to do my business. I also gave as a Christmas gift.