Never received a return label I decided to return my order since I changed my mind. I contacted customer service and they told me they couldn't generate a return label because my order was flagged as fraud? I contacted several times afterwards and they kept telling me my return was still being reviewed. It's been months now and I still haven't received an update.

Not Great My husband and I ordered an Ace round seated bidet on November 27th. We were so excited to have a bidet upgrade in time for hosting our first Christmas with family! We received the bidet but realized it was the wrong size during installation. My husband reached out to customer support on December 4, and we didn’t hear a response from a human until Dec 6. They requested a photo, which we promptly sent the same day. No response until Dec 9 when we were asked to send measurements of the seat we received. We promptly sent measurements back on Dec 9. We did not receive a response until Dec 12, requesting a confirmation of our shipping address so they could email us a return label. These were all fair requests, but it felt frustrating receiving them in separate emails with long wait times between responses. And with Christmas quickly approaching, we became nervous we wouldn’t receive the seat in time. The Dec 12 email also stated the correct seat would not be sent to us until Tushy received confirmation that we shipped the oval seat back to them (which, like, was on our toilet during installation? I don’t know, resell of that feels gross). When we hadn’t received a shipping label on Dec 13th, we sent a follow-up email stating our time crunch. We didn’t receive the USPS label until Dec 15th, a Friday. We shipped the package the following Tuesday, Dec 19th and followed up with an email requesting a refund if the shipment couldn’t be delivered by Christmas. No response until December 21st. The email did not address our request for a refund but confirmed shipment of the order with a delivery date after Christmas. The last email requested a review, but it seemed attached to the specific sales representative. I didn’t want to rate them one star, because it seems like they’re doing the best they can in a broken system. After reading many reviews of customers with similar experiences, it’s clear Tushy does not invest in customer service. I’ll be investing in a bidet company that does.

A great bidet - but not without an issue. We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!

Pretty good! Edited: So after my negative review, all of a sudden I got the support I requested and they fixed the issue. I've now used the product for a few days. Installation was easy. And it works as advertised! Knocking off a star for having had to leave a negative review to get any kind of support... Removing another star because, while it works, the product could be made more solidly. The plastic feels.. a bit too thin. I feel like I could easily snap this thing in half with minimal effort...

Terrible customer service Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.