Never received a return label I decided to return my order since I changed my mind. I contacted customer service and they told me they couldn't generate a return label because my order was flagged as fraud? I contacted several times afterwards and they kept telling me my return was still being reviewed. It's been months now and I still haven't received an update.

Super slow Customer Service response No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting... EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.

Beware of his company we ordered one bidet. When we agreed to the credit card purchase, the original amount showed up as a double purchase. Additionally, the price did not reflect all of my 40% Labor Day discount We never wanted the additional bidet. As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine. When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit. I don't want to buy anything else from this company much less have them owe me money. I am not judging the product, just a scam company.

Used to be a great company but product… Used to be a great company but product and service stinks now. they ship you the latest bidet and am installing on a new american standard toilet - turns out it wont stay on without extra parts. cheap extra parts they should ship with as this is a known issue by their own admission. customer service tried to charge me shipping and pay for parts that are required for it to function on a standard seat. better options out there these days.

Great product with different list prices and coupons every day. Support is great IF you persist and ask the right question Tushy 3.0 is a great product. That said: • The list price and discount coupons change daily. Getting a second one at the same price as the first one required customer support escalation, and the purchase dates were only two weeks apart. I liked the product enough to want a second one, but ended up a really annoyed customer. • If you have high water pressure, there is a secret solution part (not mentioned in the instructions) for which you pay extra. You must specifically ask support to get this info. • Easy to install IF none of your connections or toilet seat bolts are rusted due to age AND if the supply valve shutoff still works (it may not due to age). I had to use a Sawzall to remove the rusted fill connection (and replace it) and turn off the water in the basement since the supply valve was old and leaky on one of two toilets. Luckily I'm good at this. Make sure you know how to shut off the house water AND have a backup plan in case something breaks. • Customer Support's native language is not English, so the answers might be a bit confusing. • The potty-mouth humor wears REALLY thin after the 2nd email.