Beware of his company we ordered one bidet. When we agreed to the credit card purchase, the original amount showed up as a double purchase. Additionally, the price did not reflect all of my 40% Labor Day discount We never wanted the additional bidet. As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine. When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit. I don't want to buy anything else from this company much less have them owe me money. I am not judging the product, just a scam company.

Scam Company I haven’t even received my product and the customer service is terrible. Confined my order and payment on the website and it showed I still needed to confirm my payment- didn’t notice because it was to get you to purchase a second one. I immediately caught the mistake and within moments emailed and used the website chat to ask for the second order to be canceled. They have refused. Repeatedly stating the order had already been processed. I’m out over a hindered $$ for a second product I neither want or need. They state I now have to wait for it to be delivered then return it…. When it hasn’t even shipped yet. Absolutely the worst. No stars.

Terrible customer service Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.

Used to be a great company but product… Used to be a great company but product and service stinks now. they ship you the latest bidet and am installing on a new american standard toilet - turns out it wont stay on without extra parts. cheap extra parts they should ship with as this is a known issue by their own admission. customer service tried to charge me shipping and pay for parts that are required for it to function on a standard seat. better options out there these days.

The products take forever to be… The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy. I ordered another product off Amazon, arrived the next day