Terrible customer service This company has the most terrible customer service I’ve ever seen. I placed an order 08/02/23 and it is now 08/09/23 and the order hasn’t even been confirmed. I’ve tried talking to them multiple times but can never get ahold of anyone. For these prices they should have one of the best customer support systems. They provide their number to call but when you call it tells you to leave a voicemail and they will be back to you in a few business days, that is absolutely crazy. I wouldn’t recommend ordering on this website to anyone.

Horrible Customer Service Horrible Customer Service. I still haven't received. They keep blaming the carrier, but one rep admitted they never gave it to the carrier. They ignore requests. Was promised to be delivered by Fathers Day and wasn't mailed out until the day after. Still don't have. Avoid this company. Worst customer service experience I've had.

A $400 USED product: Updated Just received my $400 electric ACE seat. it was clearly used, filthy and leaking water from inside the box. trying to get ahold of support to return and get my money back to go with a different brand. absolutely disgusted to spend that amount of money to get a USED product. UPDATE: they have reviewed and corrected the error promptly.

Received and installed 2 weeks ago Received and installed 2 weeks ago. Initially was very happy with my Tushy Spa 3.0. Performance is as advertised. Was careful to check for leaks for the first 3 days and there were none. Fast forward to today and upon arriving home found water dripping from the ceiling below the bathroom. Hot water supply was leaking from below where it screws into the Tushy. Shut off water, disconnected, tightened everything down and no leaks as of this moment. Hopeful, but now there are trust issues. Not very happy about needing to repair the water damage. Also frustrated that I couldn't find how to leave a review on their website. Perhaps they are only keying on on positive reviews.

Awful awful awful customer service Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their CS team is bots or truly that monotone and unhelpful. Avoid at all costs.