Super slow Customer Service response No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting... EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.

Still waiting to hear from them about…returning the item! Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to leave a message!! Product was ordered ahead of the holidays to ensure we received it in time - return window is only 3 weeks so no way to be able to return if unsatisfied. Next step is to contact my credit card company then the Better Business Bureau - buyer beware!!

Terrible customer service Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.

Pretty good! Edited: So after my negative review, all of a sudden I got the support I requested and they fixed the issue. I've now used the product for a few days. Installation was easy. And it works as advertised! Knocking off a star for having had to leave a negative review to get any kind of support... Removing another star because, while it works, the product could be made more solidly. The plastic feels.. a bit too thin. I feel like I could easily snap this thing in half with minimal effort...

A great bidet - but not without an issue. We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!