The product is fine, but... The product is fine, but not at this price point. You can get one of similar quality for less than half the price. The worst part, however, is the lack of customer service. I had serious concerns about the structural integrity of the unit that I received. They responded once, with an answer that didn't actually answer any of my concerns, and then just sent me a follow-up survey asking how they done without bothering to check that any issues it actually been resolved.

Pretty good! Edited: So after my negative review, all of a sudden I got the support I requested and they fixed the issue. I've now used the product for a few days. Installation was easy. And it works as advertised! Knocking off a star for having had to leave a negative review to get any kind of support... Removing another star because, while it works, the product could be made more solidly. The plastic feels.. a bit too thin. I feel like I could easily snap this thing in half with minimal effort...

A great bidet - but not without an issue. We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!

Best COVID 2020 purchase - fan for life I’ve always wanted a bidet or one of the fancy toilets that warm the seat, night light etc. Alas, no power receptacle in my bathroom! Finally, I found hellotushy during the toilet paper scarcity of 2020 and i’m a fan forever. My husband that no trouble installing and it is now my preferred toilet in our home. If I’m out and need to go, I try to wait to get home to do my business. I also gave as a Christmas gift.

HelloTushy is not the company to buy from. I was ask if I would update my review. The order was received Christmas eve. I still stand that the order had plenty of time to be delivered in a more timely fashion. Everyone in my family has this product ande we do all love it. Ok order 2 for Christmas gift order placed in plenty of time to receive by Christmas well as you see day before Christmas eve and I am writing this. The order is not even on transit. I did reach out but the company did not contact me in form. So I would say beware I am going to assume I will receive this order but looks like it will be for next christmas! There are other companies offering this product and I would defiantly buy from them. Please hear me Buy From Another Company!