Liz Cramer
GBI wish I had seen these reviews before… I wish I had seen these reviews before I ordered from Linoto. My recent experience echos the 2020 reviews, e.g.: -Charged my credit card right away, and that was in late October. The order just shipped (2/26/21). -Two to three calls with CS, similar responses. -Asked to cancel part of my order two weeks ago (pillowcases), but today's shipping order included them. -When I cancelled another part of the order in November 2020, it took 4 weeks and another follow-up call to activate the refund. CS told me "it takes a while to issue a refund". I, too, wanted to support an American business, and I understand that COVID has impacted their supply chain and their timelines. But the way my requests were managed is not acceptable. I'm going to return these.
Jim T (Seattle)
GBRepeat Customer I have used Linoto twice now and both times I am happy. It takes a little time to get your order because I believe it is all custom made. Also, Linoto does not tell you but orders are sent SIGNATURE REQUIRED which is a hassle, but when ordering a high value item, it makes sense. Also, even though I only washed previous sheets lightly as directed, they still wore out (much much much faster than cotton). I think this is to be expected to remember to wash only when needed and carefully and never dry is my recommendation in a dryer.
Peter Gyengo
GBI have not even slept in our new sheets… I have not even slept in our new sheets yet but I am disappointed in their business practices. They said the sheets would be 3-4 weeks, ok, I can deal with that but they didn't bother to send us a simple text that our purchase was delayed. Keeping the customer appraised of the purchases status is a good practice for heigh end purchases like this. I ordered SOLID SAGE sheets and pillowcases as per the picture on their website. I actually received turquois-ish blue colored sheets and pillowcases with pinkish highlights. Be sure to ask for a fabric sample before ordering one of their colors as sheets
CustomerD
GBNever even got my order Ordered a set of sheets back in February that I never saw. Emailed customer support many times and always said my order would be ready soon with zero details. The last time I asked they said my order was "nearly ready" and would ship out within one week. More than that week came and went and the order never shipped. After more than 4 months I finally cancelled. Customer support called me and said my order was ready to ship - magically, after cancelling it's somehow done. I got a bunch of excuses about suppliers in Italy having problems. They wouldn't have thought I'd like to have known these details a few months ago instead of just being told "it will be ready soon!"? At least they processed my refund quickly: only reason for 2 stars instead of 1. I'm extremely disappointed in this abuse of my trust. Should have just bought from somewhere else 4 months ago and maybe I'd have sheets by now. This is no way to run a business.
Mary Ann Kleine
GBI am still waiting for an order I… I am still waiting for an order I placed two months ago. It is absolutely impossible to get a response from the company. While I can understand wait time, I cannot understand this level of poor customer service. I can only hope that I actually receive the order someday. I have not even seen a product--but already I cannot recommend the company. Highly disappointing!