Over 4 months later and sheet still hasn't arrrived Ordered a single linen flat sheet on November 27, 2020. No estimated delivery date when I ordered - that seemed weird but I gave them the benefit of the doubt. Credit card was charged right away. I sent them an email to ask what the rough timeline was - are we talking a few weeks or six months? Would be nice to know, because if it's six months, I'll buy another sheet in the meantime. They said "We anticipate your order to be finished and shipped by the end of January." On March 29, 2021, I get a marketing email from them with the headline "It's been a while..." - no kidding. I replied to that email to point out the irony, and then on April 2, received an email saying my order had been shipped. Now it's April 15, and I still don't have it, but maybe soon. Luckily I did buy another sheet in the meanwhile. Long story short, I would recommend sending a donation in the same amount to a charity that supports artisanal sheet makers instead - at least you get a tax receipt.

Dishonest. Pushy. Mickey Mouse. Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.

It’s more than 7 weeks now and I have… It’s more than 7 weeks now and I have not received my sheets. Two weeks ago I called their customer service line and was assured my order was going out by the middle of the next week. Never happened. I called this past week and after a lengthy excuse was “ASSURED” my order would go out by Friday Dec 22nd. That has come and gone and no shipment email as of today. I would actually accept reasonable delays if they proactively kept me informed or offered maybe expedited shipping due to the delays, but nothing ! It’s to bad because their sheets are good quality but I will find another provider of quality linen sheets for sure.

Items I ordered never came Items I ordered never came, and after multiple emails (and even using their website comment/question forms) I never heard from them. Now I have the fun of flagging this with my credit card. Would not order from again.

Shredded Fitted Sheet and Terrible Response If I could give this company 0 stars, I would. I purchased their sheets in 2020 as a Pandemic gift to myself and my husband (two frontline workers). They are gorgeous, pretty well made (with a few stray threads etc here and there; I wouldn't say luxury construction, but still. Very satisfactory), and have made us very happy. But I got a rip last year in our King fitted sheet that has turned into a shredding of along one single thread. I have followed their care instructions very carefully throughout my ownership. I have sent emails and had phone calls repeatedly. They offered me a 20% discount on a new sheet, and have promised to send me linen scraps to repair, but I have yet to receive them. This was supposed to be an heirloom purchase. I am really disappointed, and am reminded what a gd waste this was every time I get into bed.