Julie
GBItems I ordered never came Items I ordered never came, and after multiple emails (and even using their website comment/question forms) I never heard from them. Now I have the fun of flagging this with my credit card. Would not order from again.
A Mill
GB4 month wait for the wrong item I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.
Jim T (Seattle)
GBRepeat Customer I have used Linoto twice now and both times I am happy. It takes a little time to get your order because I believe it is all custom made. Also, Linoto does not tell you but orders are sent SIGNATURE REQUIRED which is a hassle, but when ordering a high value item, it makes sense. Also, even though I only washed previous sheets lightly as directed, they still wore out (much much much faster than cotton). I think this is to be expected to remember to wash only when needed and carefully and never dry is my recommendation in a dryer.
P’owned
GBYears Of Great Products and Great Service The Linoto experience is great from the get-go. The website answers the basics and Jason answers any other questions not covered there. I went a little overboard after our wedding and did the whole bedroom—sheets, curtains, duvets, blankets—in a mix of indigo and natural colors. The quality is apparent from hand of the linen, to the assembly, to the day it arrives and even six years after. One of those all-too-rare experiences.
Liz Cramer
GBI wish I had seen these reviews before… I wish I had seen these reviews before I ordered from Linoto. My recent experience echos the 2020 reviews, e.g.: -Charged my credit card right away, and that was in late October. The order just shipped (2/26/21). -Two to three calls with CS, similar responses. -Asked to cancel part of my order two weeks ago (pillowcases), but today's shipping order included them. -When I cancelled another part of the order in November 2020, it took 4 weeks and another follow-up call to activate the refund. CS told me "it takes a while to issue a refund". I, too, wanted to support an American business, and I understand that COVID has impacted their supply chain and their timelines. But the way my requests were managed is not acceptable. I'm going to return these.