A Mill
GB4 month wait for the wrong item I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.
Hannah Sweets
GBToo expensive to be so flimsy I bought a queen sheet set in August of 2020, and since the world was upside down bc of COVID I forgave the fact that it took SIX MONTHS to get my order, and the only way I got a customer service response was to slide into the Instagram account DMs. I've had these sheets for three years and they're starting to tear apart. These sheets are too expensive to fall apart after three years, particularly since I have taken extremely good care of them. Just heartbreaking...
Mary Ann Kleine
GBI am still waiting for an order I… I am still waiting for an order I placed two months ago. It is absolutely impossible to get a response from the company. While I can understand wait time, I cannot understand this level of poor customer service. I can only hope that I actually receive the order someday. I have not even seen a product--but already I cannot recommend the company. Highly disappointing!
Erin Madsen
GBDishonest. Pushy. Mickey Mouse. Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.
Mila K
GBCustomer service non existent Their customer service is non existent. My package was not delivered at my address - instead of helping me investigate, they are indulging in magical thinking. "in our experience the package shows up several days later" or "go to the post office, it's there and they'll give it you". a typical newish dtc brand.. plenty of other options out there at a similar price point that won't make you jump through hoops when a delivery problem happens.