KJ
SLThey don’t reply to queries They don’t ever reply to my emails and messages, have messaged them thrice for the past 2 months, tried web submission and emailing the address, no reply. I don’t know if the customer service support even exist.
Gina Ratermann Sharar
GBFitted Sheet I ordered an XL fitted twin sheet on May 28. Several weeks later, I called to enquire about a shipping date. They said it'd be another couple of weeks due to COVID-19. I understand that. I called again at the beginning of July when they said they would be starting on it soon. I called a couple weeks later, and it was exactly the same story. I suggested I cancel it since they admitted they hadn't started working on the order yet, but they said I couldn't since it had already been started! Huh? Previous sentence was it hadn't been started! It is now August 6th and still no update! I certainly understand delayed production but 2.5 months later? They can do better than that!
Peter Gyengo
GBI have not even slept in our new sheets… I have not even slept in our new sheets yet but I am disappointed in their business practices. They said the sheets would be 3-4 weeks, ok, I can deal with that but they didn't bother to send us a simple text that our purchase was delayed. Keeping the customer appraised of the purchases status is a good practice for heigh end purchases like this. I ordered SOLID SAGE sheets and pillowcases as per the picture on their website. I actually received turquois-ish blue colored sheets and pillowcases with pinkish highlights. Be sure to ask for a fabric sample before ordering one of their colors as sheets
Erin Madsen
GBDishonest. Pushy. Mickey Mouse. Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.
Maggie Stewart-Fritz
GBShredded Fitted Sheet and Terrible Response If I could give this company 0 stars, I would. I purchased their sheets in 2020 as a Pandemic gift to myself and my husband (two frontline workers). They are gorgeous, pretty well made (with a few stray threads etc here and there; I wouldn't say luxury construction, but still. Very satisfactory), and have made us very happy. But I got a rip last year in our King fitted sheet that has turned into a shredding of along one single thread. I have followed their care instructions very carefully throughout my ownership. I have sent emails and had phone calls repeatedly. They offered me a 20% discount on a new sheet, and have promised to send me linen scraps to repair, but I have yet to receive them. This was supposed to be an heirloom purchase. I am really disappointed, and am reminded what a gd waste this was every time I get into bed.