Gina Ratermann Sharar
GBFitted Sheet I ordered an XL fitted twin sheet on May 28. Several weeks later, I called to enquire about a shipping date. They said it'd be another couple of weeks due to COVID-19. I understand that. I called again at the beginning of July when they said they would be starting on it soon. I called a couple weeks later, and it was exactly the same story. I suggested I cancel it since they admitted they hadn't started working on the order yet, but they said I couldn't since it had already been started! Huh? Previous sentence was it hadn't been started! It is now August 6th and still no update! I certainly understand delayed production but 2.5 months later? They can do better than that!
A Mill
GB4 month wait for the wrong item I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.
KJ
SLThey don’t reply to queries They don’t ever reply to my emails and messages, have messaged them thrice for the past 2 months, tried web submission and emailing the address, no reply. I don’t know if the customer service support even exist.
Dee Turner
GBORGANIC BELGIAN LINENS, REASONABLY PRICED There are virtually no other online stores from which you can buy XL Twin Cal King linens with those few more inches needed to keep the sheets on an adjustable bed frame. But whatever your size requirements, there are no others online who offer as many color choices, either. And then there's the organic linen, in nature's own colors--just. WOW. Softer with each wash, warm in winter and cool in summer, Linoto's linens are also beautifully sewn to last. These are, indeed, heirloom linens. Kudos, Linoto!
Mark LaFlamme
GBIt’s more than 7 weeks now and I have… It’s more than 7 weeks now and I have not received my sheets. Two weeks ago I called their customer service line and was assured my order was going out by the middle of the next week. Never happened. I called this past week and after a lengthy excuse was “ASSURED” my order would go out by Friday Dec 22nd. That has come and gone and no shipment email as of today. I would actually accept reasonable delays if they proactively kept me informed or offered maybe expedited shipping due to the delays, but nothing ! It’s to bad because their sheets are good quality but I will find another provider of quality linen sheets for sure.