A Mill
GB4 month wait for the wrong item I waited four months for a duvet cover. The website said the wait time would be four weeks. Each time I contacted them after that they said my item would ship in about two weeks. It ended up taking over four months. And the item they finally sent was the wrong size. Paid almost $300 because I wanted to support American manufacturing, but this business can’t get things right and doesn’t have transparent customer service.
CustomerD
GBNever even got my order Ordered a set of sheets back in February that I never saw. Emailed customer support many times and always said my order would be ready soon with zero details. The last time I asked they said my order was "nearly ready" and would ship out within one week. More than that week came and went and the order never shipped. After more than 4 months I finally cancelled. Customer support called me and said my order was ready to ship - magically, after cancelling it's somehow done. I got a bunch of excuses about suppliers in Italy having problems. They wouldn't have thought I'd like to have known these details a few months ago instead of just being told "it will be ready soon!"? At least they processed my refund quickly: only reason for 2 stars instead of 1. I'm extremely disappointed in this abuse of my trust. Should have just bought from somewhere else 4 months ago and maybe I'd have sheets by now. This is no way to run a business.
Gina Ratermann Sharar
GBFitted Sheet I ordered an XL fitted twin sheet on May 28. Several weeks later, I called to enquire about a shipping date. They said it'd be another couple of weeks due to COVID-19. I understand that. I called again at the beginning of July when they said they would be starting on it soon. I called a couple weeks later, and it was exactly the same story. I suggested I cancel it since they admitted they hadn't started working on the order yet, but they said I couldn't since it had already been started! Huh? Previous sentence was it hadn't been started! It is now August 6th and still no update! I certainly understand delayed production but 2.5 months later? They can do better than that!
Jim T (Seattle)
GBRepeat Customer I have used Linoto twice now and both times I am happy. It takes a little time to get your order because I believe it is all custom made. Also, Linoto does not tell you but orders are sent SIGNATURE REQUIRED which is a hassle, but when ordering a high value item, it makes sense. Also, even though I only washed previous sheets lightly as directed, they still wore out (much much much faster than cotton). I think this is to be expected to remember to wash only when needed and carefully and never dry is my recommendation in a dryer.
Hannah Sweets
GBToo expensive to be so flimsy I bought a queen sheet set in August of 2020, and since the world was upside down bc of COVID I forgave the fact that it took SIX MONTHS to get my order, and the only way I got a customer service response was to slide into the Instagram account DMs. I've had these sheets for three years and they're starting to tear apart. These sheets are too expensive to fall apart after three years, particularly since I have taken extremely good care of them. Just heartbreaking...