Ordered a replacement pump and control… Ordered a replacement pump and control panel. Delivery took almost a month, in the meantime the spa tub is sitting there without the pump in place. When i re ei ed the pump today, no control panel...... more phone calls in my future

Horrible customer service rep. Have not even received the shipment yet. Have not even received the order yet but the customer service has been very bad. I placed the order and did not receive an order confirmation. Two days later I receive this review email. Today, I contact customer service to inquire why I had not received any status of my order, but instead, I get a rude customer service rep tell me that the order and shipment confirmations were sent automatically. Well, I told her that I received only 1 of the 3 that she said were sent, and that I had checked spam. She said "I am not going to argue with you, that is how the system works", then leaves the chat. Two minutes later, I get 6 order shipment confirmation emails and 20 order confirmations in my mailbox.

Bait and switch! I ordered a heater for my hot tub. The site clearly stated the name of the brand name part with a pic of the heater. What I received was a universal heater without sensors that looked nothing like the pic shown and described on the US Parts Center site. I could have bought that universal heater else ware online for $30 less. My emails to US Parts Center requesting a return have gone unanswered for more than a week now. I just want them to right the wrong. Not Happy!

Good price, poor customer service I bought a spa heater. The price was good, however, customer service was poor. Confirmation of purchase email did not include estimated delivery date so I emailed requesting date. I did not receive a response. I then requested date by chat and was told that my order was on back order for over a month. The next day I phoned to cancel order and was told that there was no reason for back order because they had 27 of the heaters I ordered in stock. I received an email the following day that my order had been filled and was being shipped. I received my order 6 days later. It seems as though the left hand doesn't know what the right is doing.

ordered air switch for hot tub ordered air switch for hot tub. paid and received two months later. refused shipment as I ordered from another company installed and paid 30 days later by warranty company before I received their part. no refund forthcoming. Doug Amarillo, TX.