Quality product but very poor shipping vendor The quality of the product was very good and I have received several compliments. When I contacted MainFaucet with questions they were very helpful and courteous. The shipping vendor was a completely different story. When I contacted Main Faucet to let them know about my horrible experience, they did apologize but said that the shipping vendor was not chosen by them but by the vanity company who was shipping the product directly (Virtu). They did state that they would forward my feedback to Virtu to let them know.

Will not use Main Faucet again Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.

Shopping and delivery were excellent, but what about the back of the linen cabinet? Website and purchasing was great. I loved that it came right to my house. Also loved that the cabinet was solid oak. However, I was shocked that there was no back on the cabinet behind the drawer section. For almost $500, I thought it would have been better made. Even it there was just a thinner piece covering that area.

Trying to contact them regarding making a purchase Trying to contact them regarding purchasing a bathroom vanity. Service email came back undeliverable and sales email is never answered. I tried contacting them through website and no reply. Phone number listed in website goes to a different company. I would think they would be all over someone wanting to place an order. If service is this bad to place an order, I cant imagine it will be any better if an issue needs response.

lousy return policy We're doing renovations, ordered a sink which unfortunately wasn't workable. The service was fine, delivery fairly prompt however return policy is lousy. Restocking fee was over $100. Don't think I'll ever order from them again.