Quality product but very poor shipping vendor The quality of the product was very good and I have received several compliments. When I contacted MainFaucet with questions they were very helpful and courteous. The shipping vendor was a completely different story. When I contacted Main Faucet to let them know about my horrible experience, they did apologize but said that the shipping vendor was not chosen by them but by the vanity company who was shipping the product directly (Virtu). They did state that they would forward my feedback to Virtu to let them know.

Will not use Main Faucet again Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.

Disappointed I didn't see a small chip on the edge of our vanity top because it was blackened. I thought it was a flaw in the material and could live with it. However, the black spot came off to reveal a chip. Now it is too late to return-it would cost us lots of money to ship it back, and it is already installed! I can't help to think the chip was purposely covered up.

Horrible customer service. Simon is a terrible manager if he is even a manager at all Mainfaucet Sent me missing parts to an expensive shower glass door and when I returned it due to the missing pieces, Simon, the so called manager refused to refund me the money back for the glass door. The door was in flawless shape and can be resold without a doubt. Horrible customer service as a company, and horrible communication skills on Simon's behalf

Nice product,but damaged somwhere in the process The Vanity I ordered arrived promptly.However upon opening it I discovered 2 items damaged. The damage occurred at the factory as the shipping boxes were pristine. Replacement item were sent but only after 5-6 phone calls