Terrible experience - don't shop with them! I bought a bathroom faucet with them because of their hassle free return policy, After the faucet arrived - my contractor told me the hot water line was broken and must be replaced. I quickly picked up a replacement at lowes so that my contractor is not stuck and requested for a return from the merchant. They refused my return request by saying the manufacturer is not authorizing my return (WHAT???). I told them it's their job to deal with the manufacturer and urge them to refund. I already agreed to pay 2-way- shipping to return the defective faucet despite there is no fault on my part. They failed to act/ respond. I ended up calling my credit card company to reverse this transaction. Will never come back again.

lousy return policy We're doing renovations, ordered a sink which unfortunately wasn't workable. The service was fine, delivery fairly prompt however return policy is lousy. Restocking fee was over $100. Don't think I'll ever order from them again.

No one answers phones or chat While I was very happy the dreamliner products and service I received from the supplier Main Faucet had no voice or chat communication. Price is right Service not existant.

You can find a better on-line vendor Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

Worst post-purchase service, take your own risk! We had a terrible experience with this company after we bought a toilet from them. The toilet came broken (a big piece of toilet back falling off right out of the box), contacted the company, they asked us to pay the shipping back PLUS 15% restocking fee which totaled to be about the same price as the price of the toilet!! What kind of company will ask customers to pay for broken item PLUS restocking fee when they can't resell the product and they are probably reimbursed from the shipping company for the price of the toilet? After disagreeing to pay such fees for receiving a broken toilet, they simply stopped responding and we're stuck with a paid broken toilet. If you don't want to end up in a situation like ours, don't order anything from them. This company seems to only care about their loss but not customer's. Take your own risk purchasing with them.