Will not use Main Faucet again Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.

Worst post-purchase service, take your own risk! We had a terrible experience with this company after we bought a toilet from them. The toilet came broken (a big piece of toilet back falling off right out of the box), contacted the company, they asked us to pay the shipping back PLUS 15% restocking fee which totaled to be about the same price as the price of the toilet!! What kind of company will ask customers to pay for broken item PLUS restocking fee when they can't resell the product and they are probably reimbursed from the shipping company for the price of the toilet? After disagreeing to pay such fees for receiving a broken toilet, they simply stopped responding and we're stuck with a paid broken toilet. If you don't want to end up in a situation like ours, don't order anything from them. This company seems to only care about their loss but not customer's. Take your own risk purchasing with them.

unresponsive customer service and defected product I ordered a Cavaliere Euro AP238-PS65-36 Stainless Steel Range Hood from Main Faucet.com two months ago. However, I noticed that this range hood had two rusted corners when installed. There appears to be some repairs that was attempted to cover up the rust in the back two corners inside the hood. These two spots are quite an eye soar. We're very disappointed that we paid so much money ($750) and yet received a product that was not in satisfactory condition. I contacted Main Faucet about this. Yet they said there is nothing they can do because it has been installed and suggested us to contact the manufacturer. The manufacturer said we could return it but we will have to contact Main Faucet (the seller) about it. So I emailed Main Faucet again yet received NO response at all after a month. I am very disappointed about Main Faucet's customer service and also the product they sold to me. One more thing: I just tried to log into my Main Faucet account and couldn't. OMG! Terrible website. Would never buy anything from Main Faucet!

Horrible customer service. Simon is a terrible manager if he is even a manager at all Mainfaucet Sent me missing parts to an expensive shower glass door and when I returned it due to the missing pieces, Simon, the so called manager refused to refund me the money back for the glass door. The door was in flawless shape and can be resold without a doubt. Horrible customer service as a company, and horrible communication skills on Simon's behalf

Hood fan horror story A truly terrible experience from start to finish. Horrible customer service. 3 weeks just to get my item shipped. Don't bother with this company.