Good customer service, but broken shower I ordered a shower insert. First delivery came with a dented piece. I contacted customer service, and they quickly sent two replacements. Both arrived dented and broken. I contacted customer service again. They sent another piece, but finally packaged it well enough so it didn't get damaged. So, it's great to know that their customer service dept will fix an issue, but it was annoying to delay my bathroom redo by 3 weeks because of this,

I'll never buy from this company again Their website says they have the products in stock when they actually don't have it at all. I call them to ask why they were taking so long to ship my order and they came up with the excuse that they been calling to double check on my delivery address ( I never received a single phone call) and my address was very clear on my order. They promised I should get my order within 5 more days after "confirming" my address. It took more than two extra weeks for the item to arrived, only after I told them I would cancel my order if I didn't receive it soon. After two phone calls and two stupid excuses I will never buy from this company again.

The worst service I ever have in on line purchase!!!!!!!!!! Due to a processing/shipping error on Kingston Brass' part, I received valves that I didn't order. I've made numerous attempts to get this issue resolved using the customer service number on the invoice and this issue is yet to be handled properly. I was charged for shipment of the valves to my home and was charged again to have the shipped back, even though I was sent the wrong item by Kingston Brass. I'm out $22 total for shipping and never did receive the valves even after 2 months of run around by their customer service department. Be very cautious when dealing with this company. They do not value keeping customers.

Disappointed I didn't see a small chip on the edge of our vanity top because it was blackened. I thought it was a flaw in the material and could live with it. However, the black spot came off to reveal a chip. Now it is too late to return-it would cost us lots of money to ship it back, and it is already installed! I can't help to think the chip was purposely covered up.

Will not use Main Faucet again Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.