You can find a better on-line vendor Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

The worst service I ever have in on line purchase!!!!!!!!!! Due to a processing/shipping error on Kingston Brass' part, I received valves that I didn't order. I've made numerous attempts to get this issue resolved using the customer service number on the invoice and this issue is yet to be handled properly. I was charged for shipment of the valves to my home and was charged again to have the shipped back, even though I was sent the wrong item by Kingston Brass. I'm out $22 total for shipping and never did receive the valves even after 2 months of run around by their customer service department. Be very cautious when dealing with this company. They do not value keeping customers.

Trying to contact them regarding making a purchase Trying to contact them regarding purchasing a bathroom vanity. Service email came back undeliverable and sales email is never answered. I tried contacting them through website and no reply. Phone number listed in website goes to a different company. I would think they would be all over someone wanting to place an order. If service is this bad to place an order, I cant imagine it will be any better if an issue needs response.

Broken product, terrible delivery, and unreliable customer service. The product I ordered was originally damaged before shipping, and it took over 2 months to get the product in. When it arrived, 1 of the shower stall panels was broken and unusable. While initially responsive, Customer Service told me the replacement part was "shipping today," when in fact it didn't ship for 10 days. When I called them on this, they had no explanation other than misinformation, and when I asked if they could expedite the shipment rather than ship ground, their classic response was, "There is nothing we can do about it." There is ALWAYS something that a good customer service team can do. It's just that the folks at Main Faucet decided not to do anything to serve their customer.

No one answers phones or chat While I was very happy the dreamliner products and service I received from the supplier Main Faucet had no voice or chat communication. Price is right Service not existant.