Terrible experience - don't shop with them! I bought a bathroom faucet with them because of their hassle free return policy, After the faucet arrived - my contractor told me the hot water line was broken and must be replaced. I quickly picked up a replacement at lowes so that my contractor is not stuck and requested for a return from the merchant. They refused my return request by saying the manufacturer is not authorizing my return (WHAT???). I told them it's their job to deal with the manufacturer and urge them to refund. I already agreed to pay 2-way- shipping to return the defective faucet despite there is no fault on my part. They failed to act/ respond. I ended up calling my credit card company to reverse this transaction. Will never come back again.

Broken product, terrible delivery, and unreliable customer service. The product I ordered was originally damaged before shipping, and it took over 2 months to get the product in. When it arrived, 1 of the shower stall panels was broken and unusable. While initially responsive, Customer Service told me the replacement part was "shipping today," when in fact it didn't ship for 10 days. When I called them on this, they had no explanation other than misinformation, and when I asked if they could expedite the shipment rather than ship ground, their classic response was, "There is nothing we can do about it." There is ALWAYS something that a good customer service team can do. It's just that the folks at Main Faucet decided not to do anything to serve their customer.

Hood fan horror story A truly terrible experience from start to finish. Horrible customer service. 3 weeks just to get my item shipped. Don't bother with this company.

You can find a better on-line vendor Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

Shopping and delivery were excellent, but what about the back of the linen cabinet? Website and purchasing was great. I loved that it came right to my house. Also loved that the cabinet was solid oak. However, I was shocked that there was no back on the cabinet behind the drawer section. For almost $500, I thought it would have been better made. Even it there was just a thinner piece covering that area.