Horrible customer service. Simon is a terrible manager if he is even a manager at all Mainfaucet Sent me missing parts to an expensive shower glass door and when I returned it due to the missing pieces, Simon, the so called manager refused to refund me the money back for the glass door. The door was in flawless shape and can be resold without a doubt. Horrible customer service as a company, and horrible communication skills on Simon's behalf

You can find a better on-line vendor Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

Disappointed I didn't see a small chip on the edge of our vanity top because it was blackened. I thought it was a flaw in the material and could live with it. However, the black spot came off to reveal a chip. Now it is too late to return-it would cost us lots of money to ship it back, and it is already installed! I can't help to think the chip was purposely covered up.

Shopping and delivery were excellent, but what about the back of the linen cabinet? Website and purchasing was great. I loved that it came right to my house. Also loved that the cabinet was solid oak. However, I was shocked that there was no back on the cabinet behind the drawer section. For almost $500, I thought it would have been better made. Even it there was just a thinner piece covering that area.

Worst post-purchase service, take your own risk! We had a terrible experience with this company after we bought a toilet from them. The toilet came broken (a big piece of toilet back falling off right out of the box), contacted the company, they asked us to pay the shipping back PLUS 15% restocking fee which totaled to be about the same price as the price of the toilet!! What kind of company will ask customers to pay for broken item PLUS restocking fee when they can't resell the product and they are probably reimbursed from the shipping company for the price of the toilet? After disagreeing to pay such fees for receiving a broken toilet, they simply stopped responding and we're stuck with a paid broken toilet. If you don't want to end up in a situation like ours, don't order anything from them. This company seems to only care about their loss but not customer's. Take your own risk purchasing with them.