I don't have no JCPenney's here in Brownwood anymore you all closed it down we used to travel from Cisco to Brownwood and now I live in Brownwood and now the JCPenney's is a ridiculous store One thing about JCPenney's you can't go to the website or to your app and cancel an order. You have to call them and then most of the time they says it's processing so they can't cancel. They need to have it better for the customer so they can make more money and be good for the customer if you can't cancel easily they're going to keep shopping other places like I have. Try to get things to be better be convenient for the customer if we need to cancel let us be able to cancel in the app we can do everything else in the app but you cannot cancel. So I go to Amazon make a order even better quality less price and cheaper to get it delivered I mean what should I do spend more money to buy it from JCPenney's or spend less to get it faster at Amazon wake up JCPenney's before you leave more places then you already have.

I ordered snow pants for grandkids… I ordered snow pants for grandkids from jcpenny online I go look and it's the wrong address same day I call to cancel or change address the lady tells me I can't change or cancel she says call shipper who is on trac to change address they say I can't do after called jcpenny the same day I usually order for them not any more 62.00 gone

Big rat at Austin location Big rat ran across the floor while the associate was answering a question for me. She seemed startled but not surprised. On the other hand, I wasn’t about to stay in the store, so I thanked her (from about 20 feet away after running!) and did not get a chance to finish shopping because I headed to my car! The employee was nice though. However, a comfortable shopping experience and big rats just don’t go together. It was big…like put-a-saddle-on-it kind of big LOL! Tech Ridge and IH35 location in Austin could use a pest control company!

Poor online shopping experience Poor online shopping experience. Was charged with 2 orders that were not/still not posted online. They were, however charged to my credit card! I've contacted them twice as I cannot return the items as there is no record of them online. Really!

I love shopping at Fort Myers location I love shopping at Fort Myers location Peggy & rosa, I love them so much Good customer service, very understanding. Peggy need to get promoted One love