Superstars of Feces They advertise they have 36 x 36 mens jeans but you go to buy them and all our “out of stock”. What a bunch horsedung superstars running JCP. What a joke they are nothing nothing ZERO compared to what they once were. It’s too bad they will fade away soon enough

Poor online shopping experience Poor online shopping experience. Was charged with 2 orders that were not/still not posted online. They were, however charged to my credit card! I've contacted them twice as I cannot return the items as there is no record of them online. Really!

I love shopping at Fort Myers location I love shopping at Fort Myers location Peggy & rosa, I love them so much Good customer service, very understanding. Peggy need to get promoted One love

Terrible customer service experience Terrible customer service experience! I'll never buy anything from JCP again. I placed an online order on April 11 for nine (9) blouses. JCP broke the order into three shipments: I received one (1) shipment with one (1) blouse correctly. The other two (2) shipments had fewer, and incorrect items that were listed in the online order. When I called JCP I was told I had to file a police report per their policy for a stolen package. I told the CS rep, I received three packages, but two of the packages had incorrect items with no packing slip. After hours-long discussion and back and forth, I was told I had to deal with what I received because on their end it showed delivered. Basically out $200. JCP said because I received packages, even though the items were not what I ordered, there was nothing they could do. I could send back the incorrect items for a partial refund. I'm literally speechless... Now I see why their stock is plummeting and sales are down. The CS reps actually told me to shut up and listen and they would not hear my concern about not being able to file a police report because nothing was stolen. Anyway, terrible service, I'll never shop there again.

I bought a bunch of clothes online from… I bought a bunch of clothes online from JcPenney. I washed them and one of the outfits all the colors bled into the other colors on the shirt. I was told by the customer service rep they will not return or refund for anything that has been washed, worn or a tag taken off. So if you by 5.00 shirt that bleeds after 1 wash or a $300 winter coat that seams comes apart the first time put on you are SOL, buyer beware