Terrible customer service experience Terrible customer service experience! I'll never buy anything from JCP again. I placed an online order on April 11 for nine (9) blouses. JCP broke the order into three shipments: I received one (1) shipment with one (1) blouse correctly. The other two (2) shipments had fewer, and incorrect items that were listed in the online order. When I called JCP I was told I had to file a police report per their policy for a stolen package. I told the CS rep, I received three packages, but two of the packages had incorrect items with no packing slip. After hours-long discussion and back and forth, I was told I had to deal with what I received because on their end it showed delivered. Basically out $200. JCP said because I received packages, even though the items were not what I ordered, there was nothing they could do. I could send back the incorrect items for a partial refund. I'm literally speechless... Now I see why their stock is plummeting and sales are down. The CS reps actually told me to shut up and listen and they would not hear my concern about not being able to file a police report because nothing was stolen. Anyway, terrible service, I'll never shop there again.

Beware of price gauging Beware of price gauging. JCPenny will intentionally round up specs and then say they can't honor a price match guarantee because specs don't match. Meaning, if another vendor has 0.9" and JCP has 1", they'll consider this a mismatch. It's an intentional deceptive practice for them to mark up products 3x. I've had issues in the past with paying for things that were more expensive than other retailers. This is a known issue and for that I caution other shoppers to go elsewhere or shop at JCP with extreme caution.

Extremely Poor customer service The customer service I received tonight was so poor..first off hire Americans you cannot understand “Kenneth” from India. Second of all, I called with 32 mins of placing my order to update the shipping address. Of course I was on hold forever. “Kenneth” was continually repeating to me the 30 min rule. I asked to be transferred to a supervisor pretty sure it was the same guy. I can send you screen shots showing the 2 min difference. The automated machine was saying the order was created “Kenneth” was saying it was fulfilled. So seriously in the 2 mins window I can’t change an address which is all I wanted to do, or not cancel the actual order to replace it with the correct information. This is why no profit is being made and the stores and or company is struggling to stay open. No one wants to shop where customer isn’t being provided. I know that is why I don’t care to shop here. Just fyi before I called I tried to correct on my own, but nope that was not possible either. That would have been in my 30min window.

I ordered snow pants for grandkids… I ordered snow pants for grandkids from jcpenny online I go look and it's the wrong address same day I call to cancel or change address the lady tells me I can't change or cancel she says call shipper who is on trac to change address they say I can't do after called jcpenny the same day I usually order for them not any more 62.00 gone

Good Service I went to make a payment at your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant. Mrs. JH