Extremely Poor customer service The customer service I received tonight was so poor..first off hire Americans you cannot understand “Kenneth” from India. Second of all, I called with 32 mins of placing my order to update the shipping address. Of course I was on hold forever. “Kenneth” was continually repeating to me the 30 min rule. I asked to be transferred to a supervisor pretty sure it was the same guy. I can send you screen shots showing the 2 min difference. The automated machine was saying the order was created “Kenneth” was saying it was fulfilled. So seriously in the 2 mins window I can’t change an address which is all I wanted to do, or not cancel the actual order to replace it with the correct information. This is why no profit is being made and the stores and or company is struggling to stay open. No one wants to shop where customer isn’t being provided. I know that is why I don’t care to shop here. Just fyi before I called I tried to correct on my own, but nope that was not possible either. That would have been in my 30min window.

If JC Penny messes up the address on your online package, they don't care and won't fix it. I ordered a few clothes from JC Penny online, put in my correct delivery address and paid with PayPal. The items shipped to my PayPal address (which is old and not my current one and across the country from where I live). I contacted them as soon as I realized the mistake, and they refused to fix it and said UPS had to do it. I called UPS and they said JC Penny had to fix it. I called JC Penny customer service again and they kept saying the same thing, even though it was their fault, they refused to help in ANY way whatsoever. I've never had a company be so completely underhanded and dirty about something like this. They do not care about customers at all and their customer service reps are terrible human beings that don't care either. The whole company is a dumpster fire.

My husband bought me a 10 carrot gold… My husband bought me a 10 carrot gold rope necklace for my birthday in November. It started unraveling in January so I stopped wearing it. We went into the store last week and asked for a replacement and the lady behind the counter said that after two months they don’t do exchanges. No exchanges on a $650 necklace? I’ll never spend another dime at jcpenney’s.

Paulina at Countryside is awesome! Paulina at the Countryside mall location was extremely helpful. She stuck with me despite how particular I was in the fit of the jacket I was looking for and even helped clean the jacket I felt fit me best after noticing some markings from sitting on the bottom rack. I would highly recommend her for any men’s clothing needs!

I am a JP card holder, never ordering online I am a JP card holder. If you shop in store you will do better than ordering online. I ordered my grandson some things the order was broken into 4 separate orders. The pair of sneakers were two different sizes. A jacket never shipped. So, don't recommend ordering online on their site, go in person instead.