Extremely Poor customer service The customer service I received tonight was so poor..first off hire Americans you cannot understand “Kenneth” from India. Second of all, I called with 32 mins of placing my order to update the shipping address. Of course I was on hold forever. “Kenneth” was continually repeating to me the 30 min rule. I asked to be transferred to a supervisor pretty sure it was the same guy. I can send you screen shots showing the 2 min difference. The automated machine was saying the order was created “Kenneth” was saying it was fulfilled. So seriously in the 2 mins window I can’t change an address which is all I wanted to do, or not cancel the actual order to replace it with the correct information. This is why no profit is being made and the stores and or company is struggling to stay open. No one wants to shop where customer isn’t being provided. I know that is why I don’t care to shop here. Just fyi before I called I tried to correct on my own, but nope that was not possible either. That would have been in my 30min window.

I ordered snow pants for grandkids… I ordered snow pants for grandkids from jcpenny online I go look and it's the wrong address same day I call to cancel or change address the lady tells me I can't change or cancel she says call shipper who is on trac to change address they say I can't do after called jcpenny the same day I usually order for them not any more 62.00 gone

Beware of price gauging Beware of price gauging. JCPenny will intentionally round up specs and then say they can't honor a price match guarantee because specs don't match. Meaning, if another vendor has 0.9" and JCP has 1", they'll consider this a mismatch. It's an intentional deceptive practice for them to mark up products 3x. I've had issues in the past with paying for things that were more expensive than other retailers. This is a known issue and for that I caution other shoppers to go elsewhere or shop at JCP with extreme caution.

JCP doesn’t care I wrote a very disappointing review about jewelry return! There was a problem with a ring I purchased! Awful return polucy( they credit your charge and recharge while you watch them (while having to answer all personal information) order same product online)! Saleswoman was questioning if we did “something” to the stone in the ring, while scouring the return with her eye piece! As it was a wedding ring, saleslady never showed an ounce of empathy! JCP answers the review with “thank you for shopping we”are glad you got a refund and we are happy saleslady was helpful”!!! JCP doesn't care about reviews! That’s why JCP stores keep closing!! Too bad they don’t pay attention to customers!

I am a JP card holder, never ordering online I am a JP card holder. If you shop in store you will do better than ordering online. I ordered my grandson some things the order was broken into 4 separate orders. The pair of sneakers were two different sizes. A jacket never shipped. So, don't recommend ordering online on their site, go in person instead.