Poor online shopping experience Poor online shopping experience. Was charged with 2 orders that were not/still not posted online. They were, however charged to my credit card! I've contacted them twice as I cannot return the items as there is no record of them online. Really!

I bought a bunch of clothes online from… I bought a bunch of clothes online from JcPenney. I washed them and one of the outfits all the colors bled into the other colors on the shirt. I was told by the customer service rep they will not return or refund for anything that has been washed, worn or a tag taken off. So if you by 5.00 shirt that bleeds after 1 wash or a $300 winter coat that seams comes apart the first time put on you are SOL, buyer beware

I am a JP card holder, never ordering online I am a JP card holder. If you shop in store you will do better than ordering online. I ordered my grandson some things the order was broken into 4 separate orders. The pair of sneakers were two different sizes. A jacket never shipped. So, don't recommend ordering online on their site, go in person instead.

JCP doesn’t care I wrote a very disappointing review about jewelry return! There was a problem with a ring I purchased! Awful return polucy( they credit your charge and recharge while you watch them (while having to answer all personal information) order same product online)! Saleswoman was questioning if we did “something” to the stone in the ring, while scouring the return with her eye piece! As it was a wedding ring, saleslady never showed an ounce of empathy! JCP answers the review with “thank you for shopping we”are glad you got a refund and we are happy saleslady was helpful”!!! JCP doesn't care about reviews! That’s why JCP stores keep closing!! Too bad they don’t pay attention to customers!

I not will buy anything else from JC Penny… I will buy anything else from JC Penny because for one I spended almost 300 dollars in the store did not get no points and then when I took what I bought back they told me it was over 60 days and it was not close to 60 days, and I had my recite, that did not matter. That why all of the JC Pennys are going under because they are rude and don't have no respect for their customers. I will not shop or step foot back in their store again.