Good Service I went to make a payment at your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant. Mrs. JH

I not will buy anything else from JC Penny… I will buy anything else from JC Penny because for one I spended almost 300 dollars in the store did not get no points and then when I took what I bought back they told me it was over 60 days and it was not close to 60 days, and I had my recite, that did not matter. That why all of the JC Pennys are going under because they are rude and don't have no respect for their customers. I will not shop or step foot back in their store again.

I bought a bunch of clothes online from… I bought a bunch of clothes online from JcPenney. I washed them and one of the outfits all the colors bled into the other colors on the shirt. I was told by the customer service rep they will not return or refund for anything that has been washed, worn or a tag taken off. So if you by 5.00 shirt that bleeds after 1 wash or a $300 winter coat that seams comes apart the first time put on you are SOL, buyer beware

Ive have been in the store at Valley…and it is filthy and disgusting Ive have been in the store at Valley View Mall Roanoke, Virginia several times since Christmas, thinking that perhaps they just hadn't had time to get the store back cleaned up, well was there yesterday April 30...that store is disgustingly filthy...the ladies dressing room on the top floor is so dirty I didn't want to sit or take my shoes off. The lights are burned out in there, the door locks don't function. there was I don't know what on the mirror. In the shoe department all the shoes are just piled up where the cash register used to be, who wants to sort through that mess? One other issue there is an older lady at the only check that is open I think the lady in makeup called her sarah perhaps she is not polite at all. I heard her tell more that one person when I am there when they have asked if there are any coupons her reply is maybe on-line but I wouldn't know you would have to look on your phone to see. Every other cashier in that store will gladly look on line to see what is available and have done so for me but not her, not sure if she doesn't know how or she just doesn't want to do it...the clerk in the makeup department yesterday save me over $100 with and on-line coupon in addition to the alreay marked down prices.

I don't have no JCPenney's here in Brownwood anymore you all closed it down we used to travel from Cisco to Brownwood and now I live in Brownwood and now the JCPenney's is a ridiculous store One thing about JCPenney's you can't go to the website or to your app and cancel an order. You have to call them and then most of the time they says it's processing so they can't cancel. They need to have it better for the customer so they can make more money and be good for the customer if you can't cancel easily they're going to keep shopping other places like I have. Try to get things to be better be convenient for the customer if we need to cancel let us be able to cancel in the app we can do everything else in the app but you cannot cancel. So I go to Amazon make a order even better quality less price and cheaper to get it delivered I mean what should I do spend more money to buy it from JCPenney's or spend less to get it faster at Amazon wake up JCPenney's before you leave more places then you already have.