Worst credit card I've ever owned Worst credit card I've ever owned! Because I don't charge every month, they continue to lower my credit line so it looks like I've maxed my card out. This obviously reflects poorly on my credit report even though I make my payments every month and on time. After being a loyal customer for 5 years, they just let me close my account. Poor customer service and JCP doesn't care about their customers.

My husband bought me a 10 carrot gold… My husband bought me a 10 carrot gold rope necklace for my birthday in November. It started unraveling in January so I stopped wearing it. We went into the store last week and asked for a replacement and the lady behind the counter said that after two months they don’t do exchanges. No exchanges on a $650 necklace? I’ll never spend another dime at jcpenney’s.

Beware of price gauging Beware of price gauging. JCPenny will intentionally round up specs and then say they can't honor a price match guarantee because specs don't match. Meaning, if another vendor has 0.9" and JCP has 1", they'll consider this a mismatch. It's an intentional deceptive practice for them to mark up products 3x. I've had issues in the past with paying for things that were more expensive than other retailers. This is a known issue and for that I caution other shoppers to go elsewhere or shop at JCP with extreme caution.

If JC Penny messes up the address on your online package, they don't care and won't fix it. I ordered a few clothes from JC Penny online, put in my correct delivery address and paid with PayPal. The items shipped to my PayPal address (which is old and not my current one and across the country from where I live). I contacted them as soon as I realized the mistake, and they refused to fix it and said UPS had to do it. I called UPS and they said JC Penny had to fix it. I called JC Penny customer service again and they kept saying the same thing, even though it was their fault, they refused to help in ANY way whatsoever. I've never had a company be so completely underhanded and dirty about something like this. They do not care about customers at all and their customer service reps are terrible human beings that don't care either. The whole company is a dumpster fire.

I don't have no JCPenney's here in Brownwood anymore you all closed it down we used to travel from Cisco to Brownwood and now I live in Brownwood and now the JCPenney's is a ridiculous store One thing about JCPenney's you can't go to the website or to your app and cancel an order. You have to call them and then most of the time they says it's processing so they can't cancel. They need to have it better for the customer so they can make more money and be good for the customer if you can't cancel easily they're going to keep shopping other places like I have. Try to get things to be better be convenient for the customer if we need to cancel let us be able to cancel in the app we can do everything else in the app but you cannot cancel. So I go to Amazon make a order even better quality less price and cheaper to get it delivered I mean what should I do spend more money to buy it from JCPenney's or spend less to get it faster at Amazon wake up JCPenney's before you leave more places then you already have.