Good Service I went to make a payment at your West Towne Mall store yesterday morning in Madison. A very nice and friendly associate number on my receipt was 0025, Term 002. She was very friendly and polite. She gave me great service. Thank you for making my trip to your store enjoyable and pleasant. Mrs. JH

I am a JP card holder, never ordering online I am a JP card holder. If you shop in store you will do better than ordering online. I ordered my grandson some things the order was broken into 4 separate orders. The pair of sneakers were two different sizes. A jacket never shipped. So, don't recommend ordering online on their site, go in person instead.

Worst credit card I've ever owned Worst credit card I've ever owned! Because I don't charge every month, they continue to lower my credit line so it looks like I've maxed my card out. This obviously reflects poorly on my credit report even though I make my payments every month and on time. After being a loyal customer for 5 years, they just let me close my account. Poor customer service and JCP doesn't care about their customers.

JCP doesn’t care I wrote a very disappointing review about jewelry return! There was a problem with a ring I purchased! Awful return polucy( they credit your charge and recharge while you watch them (while having to answer all personal information) order same product online)! Saleswoman was questioning if we did “something” to the stone in the ring, while scouring the return with her eye piece! As it was a wedding ring, saleslady never showed an ounce of empathy! JCP answers the review with “thank you for shopping we”are glad you got a refund and we are happy saleslady was helpful”!!! JCP doesn't care about reviews! That’s why JCP stores keep closing!! Too bad they don’t pay attention to customers!

I ordered snow pants for grandkids… I ordered snow pants for grandkids from jcpenny online I go look and it's the wrong address same day I call to cancel or change address the lady tells me I can't change or cancel she says call shipper who is on trac to change address they say I can't do after called jcpenny the same day I usually order for them not any more 62.00 gone