I bought 4 water filters I bought 4 water filters, CL-RF27. 2 were used within a few months and worked for a reasonable life time. I replaced s spent filter with the 3rd one and it failed immediately upon installation. By failed I mean it would not allow water to pass through it. I could not use the water or make ice in my refrigerator. I installed the 4th one. It worked for a month and then failed meaning it would not allow water to pass through the refrigerator. The filter light showed that the filter was still good. The company just told me they only allow a 1 year warranty it send back in 30 days after purchase. Evidently these filters fall apart just sitting on a shelf. Clattran has no interest in customer service.

DO NOT USE THIS COMPANY! / Lots of Complaints DO NOT USE THIS COMPANY!! Nearly impossible to speak with a human being! Never received the product! After countless hours listening to an IVR over several days, the person spoken with also had no tracking information for what I purchased! Promised to get back to me and never did! Looks like the company is actually owned by “Golden Sea Services Limited” based in Hong Kong!

BAD FILTERS AND POOR CUSTOMER SERVICE Filters do not line up with cap arrows. Once in, they run for a few minutes then sputter and stop. I tried 2 of the 3 and same problem. Called and they asked me to send video with maximum 500kb which is impossible. No video is that small. Their website contact info doesn't work. Won't send emails. DO NOT USE THIS COMPANY!

Poor Service and no product. I ordered filters from this company on 4/30. I still have not received them. I called twice and each time was told my order would ship the following day. Still no filters. I have filled a complaint with PayPal seeking a refund and would not recommend this company at all. It seems like a scam. I am going to notify my credit card company and the state attorney generals office if I don't get resolution very soon.

Order Water Filters from someone more focus on customer satisfaction and standing behind their products. I ordered two water filters for my refrigerator mid January last year. I live in San Diego for the winter months only and went to install my second water filter and it leaked. One of the o-rings was compromised so I reached out to the company. They said your one year warranty has expired so we can't help. I would suggest staying away from this vendor. Its a product defect so why wouldn't they send me another one?? Because they don't care!