BAD FILTERS AND POOR CUSTOMER SERVICE Filters do not line up with cap arrows. Once in, they run for a few minutes then sputter and stop. I tried 2 of the 3 and same problem. Called and they asked me to send video with maximum 500kb which is impossible. No video is that small. Their website contact info doesn't work. Won't send emails. DO NOT USE THIS COMPANY!

Negative reviews are true. Don't buy from Clatterans! I wish I had seen this website before ordering two months ago. I still haven't received my order. I've emailed and called twice, with promises to email me back and nothing. As other reviews say, if you call you just get a 'I'll send this to the warehouse' This time I requested a refund but I'm not holding my breath. Might have to go to the Better Business Bureau to get something done.

I bought 4 water filters I bought 4 water filters, CL-RF27. 2 were used within a few months and worked for a reasonable life time. I replaced s spent filter with the 3rd one and it failed immediately upon installation. By failed I mean it would not allow water to pass through it. I could not use the water or make ice in my refrigerator. I installed the 4th one. It worked for a month and then failed meaning it would not allow water to pass through the refrigerator. The filter light showed that the filter was still good. The company just told me they only allow a 1 year warranty it send back in 30 days after purchase. Evidently these filters fall apart just sitting on a shelf. Clattran has no interest in customer service.

DO NOT USE THIS COMPANY! / Lots of Complaints DO NOT USE THIS COMPANY!! Nearly impossible to speak with a human being! Never received the product! After countless hours listening to an IVR over several days, the person spoken with also had no tracking information for what I purchased! Promised to get back to me and never did! Looks like the company is actually owned by “Golden Sea Services Limited” based in Hong Kong!

follow-up of complaint I ordered filters over a week ago, and never received tracking. When I tried to contact company, they said the had no record of my order I sent them order number and told them I paid by PayPal, and the said they found my order and would ship filters. So far no information on order and have tried calling and get voice mail, but no response. I am going to contact PayPal and request refund and file complaint