lissette jaquez
GBWe order our cabinets April 2017 We order our cabinets April 2017, we were told cabinets would arrived June 2017. Its now October 2017 and we are missing parts!!! The "customer service reps" don't even bother to call to let us know whats going on, we have to call them and that's when we find out our missing parts are yet once more delayed. We have been given 9 different dates! NINE! Will NEVER buy from this company again or refer anyone. They are quick to take thousands of dollars from you and after you paid, they completely don't care about you as a customer. Save yourself all of the aggravation and headaches and DO NOT buy from this unprofessional, unethical company.
Michele Landman Feiner
GBAdam at Plymouth Meeting contacted me Adam at Plymouth Meeting contacted me, following up on my visit to the store. When I told him I thought his prices were high, he responded, “well, then go by cheap cabinets” and he proceeded to hang up on me. Unacceptable manner in which to treat a prospective client. Extremely poor and rude customer service.
Paul Straub
GBI’m sorry I did business with Solid… I’m sorry I did business with Solid Wood Cabinets! The only good part of the experience was working with their designer. After that it has been all down hill. There were issues with every wall cabinet. The interiors of the cabinets did not match. Some had a light interior others were darker. The holes for the shelf pins were different sizes some small some large and the supplied pins weren’t always the right ones. The inside of two cabinets had delaminated areas on the back panel. One small cabinet was missing holes for shelf pins on one side! Worst part is they wouldn’t make good on all the damaged items because I installed the cabinets. They expect the buyer of their cabinets to be better qualified than their own Quality Assurance people. If you don’t spot the issues before installation you’re screwed because they won’t send replacements for installed cabinets. I would like to see a class action suit started against these crooks.
Diana
GBDon’t buy cabinets here!!!! Poor quality and you will be waiting months for cabinets and doors. They charged me for the full amount for my order before I received anything from them. I wish I read the reviews before coming here. Big mistake.
Elizabeth Wright-Drabinsky
GBRun! Run!! GO elsewhere! Order cabinets April 2017 took till June till we had all the parts. Stupid me went back and bought island Nov 2017, it is 1/24/2018 and we only have 1/2 the order!!!!! :( Call and NO One calls back! Terrible, terrible service, company should be reported to BBB