Chet
USWas told that my cabinets would come… Was told that my cabinets would come with both solid wood and the glass that I paid extra to get. Not true. Cabinets are not “Factory Direct” in my opinion. I wanted American products sourced and built locally. These cabinets were made in China. Only the doors are solid wood. The cabinets themselves are a good laminate.
Karen Devclin
USBetter shop somewhere else! The sales lady gave us the name of a company to install. They no showed us and we lost time from work. They did not return phone calls. The sales lady wanted nothing to do with us after she made her money. The cabinets came with several defects, and the installer we hired stated the defects were repaired with the kit they give out to customers! Just ridiculous. We have made sure no one we know goes to this business. Customer service horrendous and product quality mediocre.
Paul Straub
USI’m sorry I did business with Solid… I’m sorry I did business with Solid Wood Cabinets! The only good part of the experience was working with their designer. After that it has been all down hill. There were issues with every wall cabinet. The interiors of the cabinets did not match. Some had a light interior others were darker. The holes for the shelf pins were different sizes some small some large and the supplied pins weren’t always the right ones. The inside of two cabinets had delaminated areas on the back panel. One small cabinet was missing holes for shelf pins on one side! Worst part is they wouldn’t make good on all the damaged items because I installed the cabinets. They expect the buyer of their cabinets to be better qualified than their own Quality Assurance people. If you don’t spot the issues before installation you’re screwed because they won’t send replacements for installed cabinets. I would like to see a class action suit started against these crooks.
Elizabeth Wright-Drabinsky
USRun! Run!! GO elsewhere! Order cabinets April 2017 took till June till we had all the parts. Stupid me went back and bought island Nov 2017, it is 1/24/2018 and we only have 1/2 the order!!!!! :( Call and NO One calls back! Terrible, terrible service, company should be reported to BBB
Diana
USDon’t buy cabinets here!!!! Poor quality and you will be waiting months for cabinets and doors. They charged me for the full amount for my order before I received anything from them. I wish I read the reviews before coming here. Big mistake.