One of the worst experiences of my… One of the worst experiences of my life. Took talking to 7, hell!, maybe 8!, people before this issue was resolved. The first person I spoke to transferred me to a recording that asked for details on my auto accident. All I wanted was an invoice about WATER!!!! 6 people told me I owed money when 2 weeks ago I was assured my account was paid in full. Absolutely maddening and I will never order water from this company again. AWFUL experience. HORRENDOUS!!!

Horrible Company Horrible Company. Customer service is useless. they deliver bottles you don't ask for and then refuse to call you back. Due to non payment because they will not return my call they assessed a 10.00 a month late fee which is outrageous. I highly recommend to avoid this company like the plague.

THEY LIE The worst service company Ive ever delt with.They constantly lie about when their coming.

We broke a silicone gasket and couldn't… We broke a silicone gasket and couldn't find the piece anywhere. It took me a few times to get through to their Customer Service, but once I did I explained my issue and the guy said someone would contact me within 72hrs. They did return my call within the alloted time and my new part is on the way. I also contacted them by email before I got through to Customer Service. They emailed me back within 2 days.

Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.