Called to have a water bottle replaced… Called to have a water bottle replaced because it was leaking. They charged me $14 for delivery. I have 1-2 bottles leaking every time. The customer service agent Brandy argued with me saying that since I requested a replacement I would be charged a delivery fee. Guys, this is the customer service you get with this company. Stay away.

LITERALLY THE WORST MOST DISHONEST… LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.

The absolute worst!!! The absolute worst!!!! I never leave reviews but must here. Do not deliver or pick up empties on dates they say they will, and when you call, they just string you along and do nothing. Caused huge fights with my building and my husband. Finally cancelling! I cannot stress enough how much stress this company has caused me. Don’t do it!

DO NOT USE PRIMO WATER "***** DO NOT USE PRIMO WATER***** Its like a fraudulent company!!! Long story short, they attempt to charge you in any way possible!!! Customer service is absolutely not helpful; of course, they don't even apologize after noticing the mistake.

The worst customer service ever The worst customer service ever! They put your account on hold when they can’t deliver your water. They change dates without telling you! Just canceled my account to have a peaceful life just not dealing with this company anymore!