The instructions could be more… The instructions could be more detailed. Being a retired aerospace engineer I could generally figure things out. I spent time untangling the light netting. When I pack the tree for storage, I plan to get a sheet of plastic to roll the netting up in to prevent tangling. I am hoping you develop a star for the top of the tree to replace the ball.

I was having trouble with one of my trees blinking on and off I was having trouble with one of my trees. I called, explained what was happening and the customer service rep sent me two possible reasons/solutions of what was causing my one tree to blink on and off. Couldn’t believe I found the problem, ordered the part simply because a company had everything on hand to help a customer out. Fantastic!

I am very happy with the service I am very happy with the service I received dealing with a broken wire. I requested some suggestions as to how I could repair the wire. I received some instructions to test the wire first. After I replied that that did not solve the problem I was given instructions on how to receive a replacement panel, free of charge. I could not expect any better service.

Incredibly beautiful & amazing product! Wowza what an incredibly beautiful and amazing product! We’re amazed at how easy the process is to setup the tree. Yes, we first read instructions, watched the video & read reviews from other customers before attempting anything! We encourage you to do the same…trust instructions given on Fairybell’s website. Do not unpack, untie or snap/unsnap anything until instructions call for that step otherwise it can be a nightmare if you accidentally tangle up the wires!

Maybe better luck next time. Placed my order, it indicated my order was placed. Fairybell kept sending me emails that I had not paid. I kept following their instructions “icon in upper right hand corner and enter invoice number”. I tried multiple times from phone and desktop, there was no icon. Tried going to payment page without success. Emailed customer service, no response. Called and no one ever answered.