I am very happy with the service I am very happy with the service I received dealing with a broken wire. I requested some suggestions as to how I could repair the wire. I received some instructions to test the wire first. After I replied that that did not solve the problem I was given instructions on how to receive a replacement panel, free of charge. I could not expect any better service.

Incredibly beautiful & amazing product! Wowza what an incredibly beautiful and amazing product! We’re amazed at how easy the process is to setup the tree. Yes, we first read instructions, watched the video & read reviews from other customers before attempting anything! We encourage you to do the same…trust instructions given on Fairybell’s website. Do not unpack, untie or snap/unsnap anything until instructions call for that step otherwise it can be a nightmare if you accidentally tangle up the wires!

Our tree came quickly and my husband… Our tree came quickly and my husband and were able to install it pretty easily. It may have taken a younger person quicker to set up as we are both over 60, but out tree is up and it is breathtaking. Want another one but fairly bell does not make a tree smaller than 13 feet in the multicolor, perhaps next year?

We purchased the 33 ft We purchased the 33 ft. Flagpole Christmas Tree with 4000 lights 3 years ago and it has become the highlight of the season for our neighborhood. Our friends and neighbors start calling the day after Thanksgiving volunteering to help raise the tree. Beautiful!

Maybe better luck next time. Placed my order, it indicated my order was placed. Fairybell kept sending me emails that I had not paid. I kept following their instructions “icon in upper right hand corner and enter invoice number”. I tried multiple times from phone and desktop, there was no icon. Tried going to payment page without success. Emailed customer service, no response. Called and no one ever answered.