Our tree came quickly and my husband… Our tree came quickly and my husband and were able to install it pretty easily. It may have taken a younger person quicker to set up as we are both over 60, but out tree is up and it is breathtaking. Want another one but fairly bell does not make a tree smaller than 13 feet in the multicolor, perhaps next year?

Poor quality Poor quality - customer service offered very little to help. Basically they would replace broken parts but not willing to offer any kind of compensation or incentive for all the trouble. I am Concerned other things will break. Wiring harness was defective out of the box and the snaps on webbing popped off webbing already. Poor craftsmanship considering high purchase price.

I was having trouble with one of my trees blinking on and off I was having trouble with one of my trees. I called, explained what was happening and the customer service rep sent me two possible reasons/solutions of what was causing my one tree to blink on and off. Couldn’t believe I found the problem, ordered the part simply because a company had everything on hand to help a customer out. Fantastic!

Best Tree ever! The website was very easy to navigate and ordering was straightforward. Everything arrived super fast and we were kept informed every step of the way. Set up was quick! The tree looks beautiful and we have had many compliments from the neighbors. Excellent experience Woohoo!!!:)

Great product,but- Great product, but lacking on instruction. I’ve always used detail instruction booklets to aviod using online instructions. 1-No detailed booklet. 2-You advertise outdoor use, then warn of affects from moisture exposure. Create waterproof connectors. 3-Can’t replace single bulbs? That’s Okay. You have modular replacement parts. A photo pamphlet of parts ,cost, and other methods of purchasing besides online,would be nice. People like to see choices, different accessories. Do you have your own flagpoles ( 20’-30’ ) for sale?