Great communication when purchasing… Great communication when purchasing online - both quick to respond and informative. Love the duvet I got from Orla Kiely. Was initially worried about ordering overseas, but experience was so smooth I would do it again! Thank you, Cushion Shop.

My cushions took 3 months to arrive… My cushions took 3 months to arrive without any communication. I received an tax import invoice to pay (I didint pay attention to the fact that I would pay it extra). I decided to return my purchase and had to prepare the declaration papers and pay 50 euros from CHF to Poland. They don’t even send you the papers inside the box to help you. Very bad experience. They should not sell to other countries if they cannot provide a decent service and support.

good service good service, waiting 4-5 weeks, the only one problem that box was damaged and wet. but the product are great so no complains. regards

Great quality and service Great quality and service, love the products

Good shopping experience Good shopping experience, bad delivery Shopping wise all great! Product as advertised, easy to contact and follow up. Product delivery by UPS. On promised day did not deliver, address was correctly given (as confirmed prior directly with UPS service center) yet somehow driver tried to deliver to another address. Then could not deliver next day either. Would have to wait until next day (by now 2 days late). Had to spend more money to arrange my own pickup from their depot.