My cushions took 3 months to arrive… My cushions took 3 months to arrive without any communication. I received an tax import invoice to pay (I didint pay attention to the fact that I would pay it extra). I decided to return my purchase and had to prepare the declaration papers and pay 50 euros from CHF to Poland. They don’t even send you the papers inside the box to help you. Very bad experience. They should not sell to other countries if they cannot provide a decent service and support.

Great communication when purchasing… Great communication when purchasing online - both quick to respond and informative. Love the duvet I got from Orla Kiely. Was initially worried about ordering overseas, but experience was so smooth I would do it again! Thank you, Cushion Shop.

I loved my experience with cushion shop… I loved my experience with cushion shop from beginning to end. Lilian from customer service was there to help and assist me every step. I purchased gorgeous Missoni wallpaper and also a Missoni comforter, all purchases arrived to Florida with free shipping and to my surprise no custom fees! Thank you again and I definitely recommend your shop and give it 5 stars!

Wallpaper lost in the post I bought some beautiful wallpaper which had a long led time and was then lost in the post. The Cushion Shop were very easy to deal with, they answered all my emails and investigated from their side. Very soon after, they sent two new rolls to me by express delivery. I would definitely use again.

Love the rug! Love the rug! With delays in shipping and supply-chain, it took a while to receive, but the Cushion Shop responded quickly to my requests for Information and kept me up to date without fail. I would definitely purchase from them again.