Clearance frame with a surprise I got a clearance model queen futon frame with the cotton and wool mattress. I love love sleeping in it and it’s comfortable for sitting. Switching between bed and couch is a bit difficult but if you’re strong that’s no issue if done right. The issues I had were the directions. They need to be rewritten because it was so confusing. We had to pull up the instructions from another futon to figure it out. Other than that I’m blown away.

Great customer service We live in a rural area and must often order items through the internet. Then we cross our fingers, hoping our order will arrive undamaged in a timely manner. Disappointment is frequent. But not only did our deliveries from you arrive in splendid shape, the guys carried it up the long flight of steps with smiles on their faces. I wish Metropolitan could deliver everything to us. In the time between order and delivery, you guys kept in frequent touch--Patrick most recently but several others as well--assuring me my purchase was moving along as expected. And then you asked if I'd like to have an earlier delivery...wow. You put the lie to "businesses care about cash, not customers" trope. Thank you!

Found the perfect futon, no hassle Abdul was very helpful to explain the differences in options and help me find the perfect futon for my apartment. After selecting a frame, mattress, and cover, we arranged for delivery the following week. It was delivered as expected and now I have this amazing comfortable futon!

Amazing customer service from Abdul! I just ordered futon and mattress from Abdul over the phone. I had spoken to him several weeks ago and he was professional, friendly, helpful, patient, knowledgeable and kind. For those reasons, I called him when I was ready to order and he gave me such great customer service, I felt the need to write a review today. Ask for Abdul and you won't be disappointed! Can't wait for my futon to arrive!

Overall wonderful Overall wonderful! I placed my order and they reached out to me the same day to explain the order and delivery process, and to make sure all the details of my order were correct. Product came as described and is wonderfully comfortable.