Great customer service We live in a rural area and must often order items through the internet. Then we cross our fingers, hoping our order will arrive undamaged in a timely manner. Disappointment is frequent. But not only did our deliveries from you arrive in splendid shape, the guys carried it up the long flight of steps with smiles on their faces. I wish Metropolitan could deliver everything to us. In the time between order and delivery, you guys kept in frequent touch--Patrick most recently but several others as well--assuring me my purchase was moving along as expected. And then you asked if I'd like to have an earlier delivery...wow. You put the lie to "businesses care about cash, not customers" trope. Thank you!

Excellent Inventory! Futonland had great inventory, experienced and knowledgeable salesperson and quick turnaround time for delivery. The delivery guys were very efficient and set up my sofa/daybed in a relatively short time. Everyone from Futonland was helpful and respectful. I would definitely recommend this place!

Great customer service I brought a sofa futon and it is the best choice I made. It is firm and comfy. The sale rep I forgot his name. The older gentleman was very polite and helpful. He is knowledgeable about his inventory and help us compare futons and mattresses. When I needed time to think he gave me n my partner time to think it over. He didn't try to push a product on us. We felt very comfortable with our choice.

High quality all the way. Great information, great product, great delivery. I visited the Manhattan Futonland location prior to ordering online and the staff were friendly and knowledgable, helped me figure out exactly what I needed and showed me how the system worked. I chose white glove delivery because it was so cost effective ($99 to not drive to Newark, not load my own stuff, not move it up two flights and not set it up? I'm in). The crew showed up when they said they would, set everything up well, showed me how to use the equipment and left the space clean. I have a 28" door to my office and have had lots of trouble finding a comfortable, durable couch that would fit through the door. I also wanted something that we could eventually use as a comfortable guest bed. I went with the Futonland package over alternatives for a bunch of reasons: the hardwood frames looked more durable than more modern modular alternatives, there were lots of options for mattress and cover and the full price with shipping was actually lower than the alternatives.

Excellent customer service Excellent customer service. They arrived on time, got right to work, and were very professional.