Overall wonderful Overall wonderful! I placed my order and they reached out to me the same day to explain the order and delivery process, and to make sure all the details of my order were correct. Product came as described and is wonderfully comfortable.

Easy order process Easy order process. Shipment arrived early. Easy to assemble futons

Professional and efficient service Ordered a futon for my mother-in-law, with all the extras. Damien and Igor who handled the sale were extremely professional and efficient, getting in touch with the building management, keeping me and my MIL up to date with any developments, scheduling the delivery and disposal of the old broken futon in one fell swoop.

Amazing customer service from Abdul! I just ordered futon and mattress from Abdul over the phone. I had spoken to him several weeks ago and he was professional, friendly, helpful, patient, knowledgeable and kind. For those reasons, I called him when I was ready to order and he gave me such great customer service, I felt the need to write a review today. Ask for Abdul and you won't be disappointed! Can't wait for my futon to arrive!

High quality all the way. Great information, great product, great delivery. I visited the Manhattan Futonland location prior to ordering online and the staff were friendly and knowledgable, helped me figure out exactly what I needed and showed me how the system worked. I chose white glove delivery because it was so cost effective ($99 to not drive to Newark, not load my own stuff, not move it up two flights and not set it up? I'm in). The crew showed up when they said they would, set everything up well, showed me how to use the equipment and left the space clean. I have a 28" door to my office and have had lots of trouble finding a comfortable, durable couch that would fit through the door. I also wanted something that we could eventually use as a comfortable guest bed. I went with the Futonland package over alternatives for a bunch of reasons: the hardwood frames looked more durable than more modern modular alternatives, there were lots of options for mattress and cover and the full price with shipping was actually lower than the alternatives.