Replacement pieces We got my dad a chess set for Christmas and it was absolutely stunning. One of the knights broke and when I reached out to Radicaln’s customer service I was greeted with kindness and the happily replaced the part at no charge. And not only did they replace the one part they sent 4 new pieces in case another one broke. They were easy to work with and we received our replacement pieces quickly too!

Marble paper towel… The brown and black marble paper towel holder is absolutely beautiful! I received so quickly, just amazed. However, the item was damaged in shipping and I contacted the company via email. They replied to me so quickly and sent out a replacement within the same day! The replacement arrived super fast, and I am so pleased with this gorgeous marble piece!! Thank you Radicaln for a great product and great service!

I'm thrilled with the purchase of the… I'm thrilled with the purchase of the chess set; it's high quality and looks very classy. While we did have some accidents with some of the pieces, the customer service to replace the pieces was fantastic. I've already recommended them to friends and family, who always comment on the set and it's quality.

This chess board is such good quality This chess board is such good quality. The board itself along with the pieces is heavy duty and quality craftsmanship. My daughter accidentally broke one of the pawns on our countertop on the first day we received this and I recached out to the company and they sent me replacements! What a splendid customer service experience. This was a gift for my wife's birthday and she loves it. Highly recommend!

Received a damaged paper towel holder Received a damaged paper towel holder . I contacted the company the same day. (I included a picture) I received a brand new paper towel holder in perfect condition within days. I would highly recommend this company to family and friends. My paper towel holder is high quality very heavy and beautiful. Henry R.