This chess set is beautiful This chess set is beautiful, well made pieces that look and feel amazing. Definitely a statement in your room. Unfortunately the board I received had a small chip in the corner, the customer service department responded immediately and the problem was resolved. I would definitely recommend this company

Great Customer Service Chess pieces are beautiful! A couple arrived broken and RadicalN Ltd was quick to resolve the issue. Replacement pieces were sent, even a couple extra that we didn't ask for. The correspondence was efficient and the follow ups were impressive.

Replacement pieces We got my dad a chess set for Christmas and it was absolutely stunning. One of the knights broke and when I reached out to Radicaln’s customer service I was greeted with kindness and the happily replaced the part at no charge. And not only did they replace the one part they sent 4 new pieces in case another one broke. They were easy to work with and we received our replacement pieces quickly too!

This chess board is such good quality This chess board is such good quality. The board itself along with the pieces is heavy duty and quality craftsmanship. My daughter accidentally broke one of the pawns on our countertop on the first day we received this and I recached out to the company and they sent me replacements! What a splendid customer service experience. This was a gift for my wife's birthday and she loves it. Highly recommend!

Twice as Nice! My former daughter in law purchased a set for my son who is an avid chess fan. Almost immediately, my 3 yr old grandson dropped 4 of the chess pieces breaking them. When I learned about what had happened I decided to try and find replacement pieces on line. I decided the smartest thing to do was contact RadicalN directly and explain the situation. Customer Service responded within 24 hours asking for photos of the broken pieces, which I offered to purchase replacements for. After some communication to confirm what was needed, I received a package containing the replacement pieces needed as well as a few extra pieces for back up! All were sent without any additional charge. I am so grateful! I repackaged the complete set and presented it to my son a second time for Father's Day! Thank you RadilcN for truly seeking to understand and satisfy your customers fully! 💗