Anna Clark
NZOur order was processed quickly and we… Our order was processed quickly and we had our new remote about a week after ordering it
Donna Vendetto
GBPerfect Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted. Also, it was easy for a lay person to install.
Edward
GBMatt in Customer Service is the BEST Matt in Customer Service is absolutely a pleasure to work with. He helped me technically over numerous questions from me, facilitated a return and purchase of the correct part. He is a difference maker for your company!!! All the best, Ed DuBeau
Glenn A.
GBWhat really impressed me with Fireplace… What really impressed me with Fireplace Remote Controls, was the accurate description describing their product so that I could match it up perfectly with my needs. The device was reasonably priced and worked perfect. Thanks very much.
Robert
GBTop notch warranty handling I had a problem with a Fireplace remote, and it was handled swiftly and simply by the rep I talked to over the phone - and got a replacement. They automatically pulled up my original purchase by auto recognizing my phone number.