DOC
GBHelpful, quick and easy I was having issues with a 20-year-old gas fireplace remote and log set. An advisor directed me to exactly the remote I needed. It came in a timely manner and in five minutes, I was up and running.
Albert
GBCorrect remote/receiver Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice. Expensive.
Chuck Fleming
GBKnowledgeable Customer Service The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.
Kirk
GBTalked to a tech and got the right part… Talked to a tech and got the right part the first time, fast delivery and a reasonable price.
Clyde Turner
GBStop Spamming You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.