earl Raupach
USExceptional customer service from the… Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!
Nancy H
USThe company was very pleasant to work… The company was very pleasant to work with. I purchased the remote to replace ours. But I later found out that it was just a matter of replacing the batteries in the receiver. So I asked how to return the new one. They responded quickly and sent me all the info I needed for a smooth return. Thank you so much!
Robert
USTop notch warranty handling I had a problem with a Fireplace remote, and it was handled swiftly and simply by the rep I talked to over the phone - and got a replacement. They automatically pulled up my original purchase by auto recognizing my phone number.
DOC
USHelpful, quick and easy I was having issues with a 20-year-old gas fireplace remote and log set. An advisor directed me to exactly the remote I needed. It came in a timely manner and in five minutes, I was up and running.
Betsy Newsome
USFireplace Remote Found the fireplace remote to replace one from 2006 that’s not working correctly. Almost ordered the wrong one but the information on the online site steered me to the correct remote.