Albert
GBCorrect remote/receiver Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice. Expensive.
FIddlefoot
GBOutstanding Response and Delivery Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!
Donna Vendetto
GBPerfect Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted. Also, it was easy for a lay person to install.
Andy Amstrup
GBGood specifics about policies, but not with the actual product information There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted. Addendum - The 17" lighter pipe arrived on time and exactly as described.
Kirk
GBTalked to a tech and got the right part… Talked to a tech and got the right part the first time, fast delivery and a reasonable price.