Anna Clark
NZOur order was processed quickly and we… Our order was processed quickly and we had our new remote about a week after ordering it
DOC
GBHelpful, quick and easy I was having issues with a 20-year-old gas fireplace remote and log set. An advisor directed me to exactly the remote I needed. It came in a timely manner and in five minutes, I was up and running.
Chuck Fleming
GBKnowledgeable Customer Service The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.
Steven Clayton
GBThe picture of the remote control… The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with no luck. I've switched out the batteries that came with the unit, added new batteries to the unit and the remote transmitter, pressed the learn button for over the minute described with both a paper clip and a pen. Nada. I've watched videos and still no luck. Any help you can offer would be greatly appreciated.
James
GBHad exactly the right part Had exactly the right part, although it seemed a bit expensive. Website was easy to use, and I was pleasantly surprised when the remote arrived before I had expected. Also, quite simple to pair the remote with the existing receiver.