earl Raupach
GBExceptional customer service from the… Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!
FIddlefoot
GBOutstanding Response and Delivery Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!
Bruce Tuckerman
GBY’all are awesome! Y’all are awesome!! The replacement remote was delivered in 4 days, and installation was so easy a cave man could do it! Seriously, slipped the old leads off, followed the directions to put the new leads on, done in 10min.
Anna Clark
NZOur order was processed quickly and we… Our order was processed quickly and we had our new remote about a week after ordering it
Clyde Turner
GBStop Spamming You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.