Matt
GBI had trouble with ordering two of the… I had trouble with ordering two of the parts online. I called and left a message but did not get a return call. I tried to order them again, same issue. This time I used the chat feature and the person on the chat was able to resolve my issue right away. I would use them again.
Dana
GBWe Love Our Fire Pit! Amazing Company To Work With! Great Products, We Love Our Fire Pit and Glass Surround. Would highly recommend this company.
Joe
GBCustomer Service Agent for the Win! My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built an order that works. Very patient and overall good guy to work with.
Frank M.
GBA quality business with quality professionals This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
Sonia
GBGreat First Time Experience First time ordering experience with Fire Pits Direct and 100% satisfied! Got a great price for the fire pit wind guard! Free shipping and fast turnaround! Will keep them in mind for future orders! Thank you