Frank M.
GBA quality business with quality professionals This is the second time, I have contacted Fire Pits Direct, and the second time I have been impressed. I called to purchase additional items and to return one expensive item. Matt was polite and professional. He made my return an ease as well as my new purchase a breeze. I will definitely return for additional purchases.
Joe
GBCustomer Service Agent for the Win! My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built an order that works. Very patient and overall good guy to work with.
Jason
GBThese guys were so helpful These guys were so helpful, interacting with manufacturers and helping us find replacement parts. They Go above and beyond when standing behind their products!
Matt
GBI had trouble with ordering two of the… I had trouble with ordering two of the parts online. I called and left a message but did not get a return call. I tried to order them again, same issue. This time I used the chat feature and the person on the chat was able to resolve my issue right away. I would use them again.
Maureen
GBMatt was so helpful Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service was available for any future questions we had.