Joe
GBCustomer Service Agent for the Win! My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built an order that works. Very patient and overall good guy to work with.
Kathleen Allison
GBPerfect Cover! The cover for my fire pit arrived in perfect condition. The packaging is impressive - very sturdy to protect from damage. The biggest challenge was getting the protective film off the cover before attaching the handle! This cover looks great and will protect my investment in my fire pit.
Jimi
GBMy phone call was answered with… My phone call was answered with knowledge and patience. I’m building a pavilion and needed a multitude of questions answered to help me get the proper fire pit kit for my needs. All my inquiries were answered and I purchased the perfect fire pit insert while on the same phone call. The process could not have been made any easier. Thank you Jimi Kellogg
Jim
GBNo follow up on payment received and… No follow up on payment received and shipping info...had to call email etc. then orders came with 4 or 5 different deliveries. Failed to provide useful tracking per order, and had no idea what was coming and when.
Jeff
GBAwesome customer service Awesome customer service to help me select the right burner size and pan setup to go in my new paver fire pit. Super knowledgeable guy guided me to a different (and less expensive!) setup that I'm sure will work great.