Ed
GBThis company stands out for customer service and so pleasant to deal with.… This company stands out for customer service and their willingness to be as helpful as possible. It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.
Golfer, not runner
GBGreat Customer Service No problem with Spotix. The item ordered had an incorrect description from the manufacturer that Spotix was unaware of, and I had to return the item. Spotix was very courteous & prompt with free return information & label, and I received a full refund. I will definitely order from Spotix again should the need arise.
Randy
GBI ordered Napoleon aluminum drip pans… I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Anne Lombardi
GBAMAZING customer service! AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Ms Katherine DArcy
HKI mistakenly ordered a Viking storage… I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.