kevin e
GBVery fast Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Randy
GBI ordered Napoleon aluminum drip pans… I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Matt
GBI have used HPC gas fired inserts for… I have used HPC gas fired inserts for years. Typically higher end builds. The customer service and knowledge of the components has been a great experience everytime. I know I can call and get down to the details and nobody get lost in translation. The shipping is fast. Support is great. Makes me look good and keeps downtime minimal for such places as resorts...which expect quick service from me. Thanks.
Zane
GBFantastic customer service Fantastic customer service! I ordered a match light fire pit burner kit and when it all arrived some parts were missing due to the fact FedEx ripped a gigantic hole in the package which allowed some of the parts to escape. After contacting customer service they replaced the missing parts at no charge and had them sent out next day. Very impressed.
Diane
GBInstalled fireplace logs and all is… Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I recommend Spotix and will purchase again in the future.