Karen
GBI had ordered a part for my propane… I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.
Ms Katherine DArcy
HKI mistakenly ordered a Viking storage… I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.
V Michael
GBWe couldn’t be happier with our… We couldn’t be happier with our Washington flame x fire table. It is a perfect size for entertaining and to have drinks and snacks on the outside edge. We did however not receive the proper parts to install a propane tank underneath. When I reached out to Spotix and explain the situation they were amazing! Our parts were delivered next day air just in time for grandma’s 80th birthday party on the deck. The absolute best customer service. You won’t be disappointed.
kevin e
GBVery fast Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Sonia
GBFast service! Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!