Karen
GBI had ordered a part for my propane… I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.
Judy
GBSatisfied customer We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.
Diane
GBInstalled fireplace logs and all is… Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I recommend Spotix and will purchase again in the future.
kevin e
GBVery fast Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Sonia
GBFast service! Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!