They sell what they advertise! I found the product that I wanted. I ordered the product and it was shipped promptly. The packaging was right because I received the product intact. Thanks- looking forward to making business again.

Ordered 7 days ago Ordered 7 days ago. Was notified that item was in stock and would ship within 1-2 business days and would receive shipping notification as well as tracking info. To date, I have received nothing. Update: Company contacted me same day this review was posted and provided tracking info. Unfortunately, the package sent via USPS was lost. A replacement sent through UPS finally arrived on December 2, 2023. Order was originally placed on Novemeber 12, 2023.

am glad i have a working remote now but… am glad i have a working remote now but the battery that was included, was the wrong one and I spent 30 min trying to fit that into the slot. Luckily I had the right battery and it worked. Overall a good experience but would appreciate a bit more attention to detail.

Pilgrim products and good service I purchased a Pilgrim Fireplace Screen, wood holder and tool set. The product is very high quality and looks great. The fireplace screen arrived with some visible damage on the handles which occurred during shipping. Both Pilgrim and Blazzing worked with me and agreed to send replacement doors, since the handles were welded on. I received the items very quickly, at a competitive price and their customer service quickly resolved the issue with damage. Very happy.

Blazing Fire -,great company Blazing Fire was great to work with. They gave us a great deal on our electric fireplace and it was nice to actually speak with a representative when I called. She was very thorough and professional. The product came quickly and was as represented on their web page plus we paid no shipping or tax. Blazzing Fire is a fine company. Thank you for making this a good experience.