The website was very user friendly and… The website was very user friendly and Michelle was so nice and helpful. My fireplace was delivered fast and packaged for extra protection during transport. I highly recommend this company. Thank you!

Great Company! Super nice customer service! Fast delivery! Easy installation, and when we decided not to use the trim kit, the return was super easy!! We LOVE our new fireplace!! Highly recommend this company & their products!

Amazing experience Amazing experience. I was hesitant to purchase at first because I had never heard of this company, but they went above and beyond. Fast shipping, lower prices than the other sites I was considering. When one of my logs arrive broken, they immediately shipped a replacement. Highly recommend

am glad i have a working remote now but… am glad i have a working remote now but the battery that was included, was the wrong one and I spent 30 min trying to fit that into the slot. Luckily I had the right battery and it worked. Overall a good experience but would appreciate a bit more attention to detail.

Pilgrim products and good service I purchased a Pilgrim Fireplace Screen, wood holder and tool set. The product is very high quality and looks great. The fireplace screen arrived with some visible damage on the handles which occurred during shipping. Both Pilgrim and Blazzing worked with me and agreed to send replacement doors, since the handles were welded on. I received the items very quickly, at a competitive price and their customer service quickly resolved the issue with damage. Very happy.